Engagement Manager

Engagement Manager - London, Poland, Germany, Spain, or France.

About the Business: LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below,
 

About our Team: You'll work within a collaborative and supportive environment to grow your personal and problem-solving skills and help deliver solutions that will go head-to-head against some of the most motivated attackers in the world to protect billions in revenue.
 

About the Role: You will work in collaboration with our customers and account managers to maximise the value delivered by the worlds largest email based risk assessment solution. Your results will lead to immediate real-world impact in the form of lower customer friction, reduced fraud losses and as a result, increased customer profitability.

This is achieved through a range of activities. This includes proactive analysis of accounts to identify improvements, optimising the risk assessment to more accurately detect high risk transactions and providing thought leadership to customers during business reviews.

We are looking for individuals with a proactive and analytical approach to problem solving, good consulting mindset and an interest to bring value to our customers. In the role you'll experience how to leverage real-time digital identity intelligence, analysing millions of transactions per month for some of the largest companies operating in Financial Services, Insurance, e-Commerce.
 

Responsibilities

• Supporting business reviews for key accounts through the creation and presentation of analytical insights relating to the customers deployment

• Conducting proactive monitoring and analysis to ensure key customers solution performance is maintained and improved

• Performing targeted rule adjustments to help our customers address emerging risks

• Developing an action plan for key customers which improves their maturity on the solution. Providing business support through fraud analysis and research.

• Conducting routine fraud review verification and ensure corrections/clarifications are made in a timely manner.

• Improving fraud detection performance by optimizing the false positive/fraud capture rate. Utilize various data workflow management and analysis tools.

Requirements

• Demonstrate proficiency with languages such as SQL, Python, etc. and various data types and formats including, but not limited to: XML, flat files, delimited, etc

• Demonstrate proficiency with data analysis tools and processes.

• Interest in working together with varied areas within the company and customers.

• Show ability and desire to learn new processes, tools, and technologies.

• Demonstrate good research skills and Interest in fraud analysis for real-life scenarios.

• Demonstrate good oral and written communications skills in English. Other languages ideal

• Have highly proactive nature and be well organised and able to prioritise time

Working for you: We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

• Generous holiday allowance with the option to buy additional days

• Health screening, eye care vouchers and private medical benefits

• Wellbeing programs   

• Life Assurance

• Access to a competitive contributory pension scheme

• Save As You Earn share option scheme

• Travel Season ticket loan

• Electric Vehicle Scheme

• Optional Dental Insurance

• Maternity, paternity and shared parental leave

• Employee Assistance Programme

• Access to emergency care for both the elderly and children

• RECARES days, giving you time to support the charities and causes that matter to you

• Access to employee resource groups with dedicated time to volunteer

• Access to extensive learning and development resources

• Access to employee discounts scheme via Perks at Work

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact

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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

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