Sales & Guest Booking Officer

Calvert people

Our business is all about people — and our people are at the heart of everything we do. We're looking for friendly, adventurous, positive individuals to join our expanding team. From crafters to climbers, gamers to mountain bikers, cooks to runners — we have a wonderfully diverse mix of people here. Family, single, couples — all are welcome. When you work with us, you'll meet like-minded people, share epic adventures, and make friends for life.

Why we're growing

Following our recent expansion, we can now welcome over 105 guests at a time. That means even more thrilling adventures, unforgettable experiences, and a bigger, stronger team — and we want you to be part of it.

The role of Sales & Guest Booking Officer

This role supports Calvert Devon's strategy to raise awareness of our products and services, initially focusing on schools and large group bookings . You'll be responsible for responding promptly to inbound enquiries, while also managing a portfolio of outbound leads to generate new business. Working closely with teams across Calvert Devon, you'll help shape bespoke breaks that meet customer needs. Building and maintaining strong relationships with key account holders will be essential to encourage repeat bookings and long-term partnerships.

What you will need

Essential:

• A self-motivated approach with a strong drive to achieve targets
• Experience of working within a sales environment
• Comfortable with working to Key Performance Indicators
• Experience of working to targets – individual, team and organisational.
• The ability to learn quickly and adapt to new processes
• Creative thinking to design solutions that meet customer requirements
• To have great attention to detail and a pragmatic approach to problem-solving
• Excellent verbal and written communication skills to convert leads into bookings
• Proven administration experience with strong organisational skills and the ability to work under your own initiative and manage your own workload effectively
• To be committed to providing outstanding standards of customer service and strive to exceed customer expectations
• Must be enthusiastic and motivated with the drive for success.
• To enjoy working as part of a close-knit team
• Competent in using: Microsoft Office – including Word, Excel and Outlook (advanced level desirable)
• To be punctual and adaptable
• Have knowledge of varying disabilities
• To be over 18 years of age
• Your own means of transport due to our location
• To be a competent swimmer and able to dive to the bottom of a shallow 1.3metre pool

Desirable:

• Experience within the education and/outdoor education sector
• Travel sector experience
• Knowledge of the Cinolla booking system or other similar CRM system

The successful applicant will be required to undergo and successfully pass the following training:

• Pool Responder (must be able to dive to the bottom of a shallow 1.3metre pool)
• First Aid
• Safeguarding
• Must be office-based, with some regional travel requirements

Some amazing benefits

Become part of our incredibly inspiring organisation and great team, and you could take advantage of:

• Speedy response to all applicants
• A collaborative, fun, and supportive workplace
• Personal growth and development opportunities
• Free on-site parking
• A stunning location with walks right on your doorstep
• 29 days annual leave (including bank holidays) with length of service increase
• Death in service benefit
• Plus, the chance to make a real

Job details

Job type: Full-time

Hours: 37.5 hours per week, predominantly Monday to Friday. Some evening and/or weekend work may be required in line with business needs.

Start date: Immediate start available

Salary: £25,750pa

Location: Wistlandpound, Kentisbury, Barnstaple EX31 4SJ on site

Travel: Some travel may be required

Closing date: 30th November 2025

We interview on a rolling basis — don't wait to apply

Our hiring process

If this advert has caught your eye and you think you fit the bill, email your CV to the contact below. We'll be in touch to guide you through the next steps.

Who to contact: Lizzi Stevenson – Sales & Guest Experience Manager

Email:

Note:

No agencies please.

We do not sponsor visas for this post. A UK Right to Work is required.

Who are we?

We are Calvert Devon, a gold standard outdoor activity centre where adventure has no limits Open to all and specialising in accessible activities for all abilities, whether it's zooming down a zip wire, scaling the climbing wall, paddling across open water, or taking on a daring challenge we make the impossible possible.

With expert support, specialist equipment and accommodation, we create epic adventures that break down barriers and build confidence, independence, and unforgettable memories that last a lifetime.

Location

Situated at the edge of Wistlandpound Reservoir, among beautiful pine forests and rippling streams, nestled within the rolling hills of Devon's Exmoor National Park.

Find out more about Calvert Devon

Calvert Devon complies with the Equality Act 2010. We believe in fair treatment of all our employees and commit to promoting diversity in our employment practices. We do not discriminate in employment based on ethnic origin, religion, sexual orientation, national origin, political affiliation, disability, age, marital status, medical history, parental status, gender or pregnancy.

Please inform us of any adjustments that may need to be taken into consideration prior to a telephone call or visit to the site.

All our roles require either an enhanced or basic DBS check relevant to the role.

Job Type: Full-time

Pay: £25,750.00 per year

Application question(s):

• Due to our remote location, public transport does not operate near to the centre or at times convenient to the posts requirements. As such please confirm if you have reliable transport to enable you to get to and from the centre at varying days and times throughout the week.
• Can you swim and would you be able to dive to the bottom of a shallow 1.3metre pool?

Work Location: In person