Creative

We're reshaping our Food business to broaden its appeal, protecting the magic our customers love while modernising everything else. That means outstanding quality, high sourcing standards, and market-leading innovation remain at our core, while we transform our supply chains, improve our stores, and deliver better value.

We're looking for motivated people ready to bring their whole self to work and thrive in a fast-paced, ambitious team. After all, this isn't just food… this is M&S Food.

This is more than just an in-house agency; since 2019, it has been central to a 'Marketing-led turnaround' at M&S Food. The team has developed and delivered every advert for the brand in the past five years. This effort recently led to M&S Food receiving Campaign's In-House Agency of the Year award.

You'll be responsible for generating ideas across multiple channels (TV, Out of Home, Press & Social) that strategically and tonally represent the M&S Food brand.

The ideal candidate will demonstrate problem-solving skills, writing ability, experience inventing and leading artistic concepts, and have at least 3 years in a creative advertising agency.

To stay close to customers, our support teams are in the office at least three days a week as we believe that skills are developed through collaboration, and that spending time together makes us more creative and connected.

What's in it for you

Being a part of M&S is exactly that – playing your part to bring the magic of M&S to our customers every day. We're an inclusive, dynamic, exciting, and ever-evolving business built on doing the right thing and bringing exceptional quality, value, and service to every customer, whenever, wherever, and however they want to shop with us.

Here are some of the benefits we offer that make working for M&S just that little bit more special:

• 20% colleague discount across all M&S products and many third-party brands (for you and a member of your household)
• Competitive holiday entitlement with the option to buy extra days
• Discretionary bonus schemes
• Defined Contribution Pension Scheme and Life Assurance
• Tailored induction and training programmes
• Perks and discounts via our M&S Choices portal
• Industry-leading parental, adoption, and neonatal policies
• 24/7 Virtual GP and wellbeing support
• Charity volunteer day

• Collaborate closely with our Head of Creative, operating within the broader Brand Communications team.
• Help build compelling product and brand stories into effective work seen by millions of our customers every single week.
• Collaborate with directors and photographers to produce work that's crafted, consistent, and in line with the high standards we've come to expect.
• Support and deliver the end-to-end creative process, from concept to execution.
• Support the Head of Creative in developing and sustaining the M&S Food brand's presence to our customers.

• Someone who can appreciate a brief with a few weeks to crack as much as one that may only have a few hours.
• The ability to write scripts, headlines, and body copy, with an appreciation for building and art direction.
• A strategic problem solver who loves crafting the detail but also knows when speed is what matters, aligning short-term tactical campaigns (trade driving) with long-term strategic goals (brand-building).
• Passionate about the wider creative industry, bringing new ideas and tools into the business to innovate the work.
• Excited and driven by producing world-class advertising campaigns.
• Proficient enough in creative software like Photoshop and InDesign to bring rough concepts to life.
• Able to form strong and encouraging relationships with teammates, particularly in Production, Build & Advertising.

Everyone's welcome

We're disrupting, innovating, and leading the industry into a more conscientious, inspiring digital era. M&S strives to be an inclusive organisation, trusted and admired by our colleagues, customers, and suppliers. Join us and make change happen.

We're committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. If you need support or reasonable adjustments during the recruitment process, please let us know when completing your application.

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