Digital Insight Analyst

Carnival UK is a leading name in the holiday sector, dedicated to delivering unforgettable holiday happiness to our guests. Our success is built on a foundation of diverse talents and perspectives, and we believe in fostering an inclusive environment where everyone can thrive.

In our continuous journey of growth and innovation at Carnival UK, we are seeking  to bring fresh insights and expertise to our Guest Experience department. 

Role Overview

In our continuous journey of growth and innovation at Carnival UK, we are seeking a Digital Insight Analyst to bring new perspectives and expertise to our Digital Insight and Analytics team.

This role is responsible for delivering data-driven insights and performance reporting that inform decision-making across Digital, Product, UX, and wider business teams. You'll interrogate web and app analytics to discover insights, surface trends, support testing programmes and evaluate digital performance.

This pivotal role will involve:

• Build reports in Adobe Analytics, CJA, Quantum Metric that integrate behavioural data with commercial performance to support cross-channel optimisation.
• Evaluate and report on the performance of new features, functionality and A/B tests.
• Work closely with Mar Tech to ensure data layer quality and relevant tagging to support robust analysis.
• Present insights to stakeholders across Product, UX, Content, Marketing and CRM to drive insight-led change.

This role is positioned at CUK09 level within our organization and is available on a full-time, permanent basis. We offer hybrid work including up to two days from home.

What You'll Bring

Your unique background and skills are what will make you stand out. We're looking for:

• Proven experience using Google Analytics, Adobe Analytics and/or Customer Journey Analytics for reporting and analysis.
• Skilled at building dashboards, segments, and custom metrics.
• Strong understanding of the digital customer journey and how to identify performance opportunities.
• Ability to translate data into business insight, with a focus on conversion, content engagement, and customer behaviour.
• Experienced in working with tagging and data layers to ensure high-quality data capture.

About You: The Ideal Candidate

You are more than just your CV. You're someone who brings:

• Proven commitment to continuous professional development across digital experience, data engineering, or Martech disciplines

Application Guidance

Diversity is our strength, and we encourage applications from those with varied experiences, whether you meet every listed requirement or not. If you're passionate about our guests' experience and looking for an opportunity to grow, we'd love to hear from you. 

Why Join Us?

Working with us means more than just a role in the guest experience sector. It's about being part of a team that values well-being and personal growth. 

Read our employee experience guide to learn more about life as a Carnival UK colleague.

CUK-employee-experience-guide-July-

Here's what we offer:

• Employee Discounted Cruising plus Friends and Family offers
• Minimum 25 days leave, bank holiday allowance and holiday trading scheme
• Recognition scheme with prizes and awards
• Regular office events including live entertainment, lifestyle events and charity partner fundraisers
• Extensive learning and development opportunities
• Employee-led networks
• Employee Assistance and Wellbeing programmes
• Company paid Health Cash Plan and health assessment
• In-house Occupational Health help and access to digital GP
• Life Assurance
• Parental and adoption leave
• Employee Shares Plan
• Electric Car and Cycle to Work schemes
• Onsite restaurant offering range of healthy cooked and grab and go meals
• Discounted retail and leisure via discounts portal
• Contributory Defined Contribution Pension scheme
• A friendly welcome with help settling in

Due to the popularity of our roles and our commitment to finding the best talent, we might close applications earlier than advertised. Don't miss out on this opportunity to become part of a team dedicated to creating unforgettable holiday happiness. Apply today to start your journey with us.

Recruitment Journey

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