Customer Operations Coordinator

1 week ago

Ely CB NW, United Kingdom Precision Door Solutions UK Ltd Full time £33,500 - £35,500 per year

Job Title: Customer Operations Coordinator

Salary: £33,500 - £35,500 per annum

Benefits: Private medical insurance, increasing annual leave with service, additional annual leave salary sacrifice scheme, employee discount platform, med24 digital GP, EAP, Bike2work, on-site parking & more.

Hours: 39 hours per week (Monday to Friday)

Job Purpose: We're looking for a proactive Customer Operations Coordinator to manage logistics, returns, and display fulfilment within our customer service department. You'll ensure smooth daily operations, uphold service standards, and make key decisions on returns and cost recovery, enabling our sales and service teams to focus on growth.

Responsibilities:

  • Supervise logistics and returns handling staff, ensuring daily operations run smoothly
  • Manage final decisions on return claims, credit approvals, and policy enforcement
  • Track and recover all applicable logistics costs and redelivery charges
  • Oversee logistics handling to ensure service levels are met on display/sample orders
  • Ensure all returns and logistics processes are accurately documented and compliant
  • Coordinate with sales, customer service, and finance teams for seamless workflows
  • Identify and escalate inefficiencies, recurring issues, and process gaps
  • Maintain trackers for returns, logistics, and display performance
  • Provide weekly operational reports and performance insights to leadership

Skills and Experience Required:

  • Strong team management and coordination skills
  • Excellent organisational and communication abilities
  • Commercial awareness with a customer-first mindset
  • Detail-oriented, decisive, and results-driven

Personal Attributes:

  • Decisive and action orientated.
  • Customer focused and commercially minded.
  • Excellent attention to detail, accuracy and listening skills.
  • Enthusiastic and team focused

Company overview:

  • Deanta is an ISO9001-certified, leading supplier of internal doors, hardware and ancillary products to door specialists, builders' merchants, and independent door shops across the UK.
  • Our doors are designed, manufactured, tested, and delivered to our customers by Deanta employees. Having full control of the process from end to end sets us apart from our competitors, allowing us to deliver a consistent and superior product to the UK market.
  • All our employees have the opportunity to gain great autonomy and experience in our stimulating, diverse, and dynamic environment.
  • Our continued success is driven by our ability to produce high-quality doors at competitive and accessible costs, pivoting to meet customer needs and bringing new and innovative designs to market. All of this is delivered by our agile and forward-thinking team.
  • Full Deanta benefits and company policies at

Job Types: Full-time, Permanent

Pay: £33,500.00-£35,500.00 per year

Benefits:

  • Additional leave
  • Company events
  • Company pension
  • Cycle to work scheme
  • Employee discount
  • Enhanced maternity leave
  • Enhanced paternity leave
  • Free parking
  • Health & wellbeing programme
  • On-site parking
  • Private medical insurance
  • Referral programme

Work Location: In person

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