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Credit Union Officer

2 weeks ago

Monmore Green WV, United Kingdom Wolverhampton City Credit Union Full time £15,000 - £15,736 per year

Job title:

Credit Union Officer (6 Months Temporary Contract)

Reports to:

CEO

Hours:

22.5 Monday, Tuesday & Thursday

Salary:

£15,736.50 Pro Rata

Location

Office Based Only

Job role and purpose:

The Credit Union Officer is responsible for the provision of administrative services to members of the Credit Union.

Main duties and responsibilities:

The main duties and responsibilities of the role are to:

· Promote the services of the Credit Union to both new and existing members with an emphasis on selling loans and promoting all services.

· Act as the first point of contact with members on reception, by telephone or by email providing information and welcoming new members. This includes, but is not limited to, processing new member applications, loan applications and delinquency/credit control.

· Record all transactions on members' accounts at point of sale and provide information on new products and all services.

· Process all loans and share withdrawals within allocation in line with agreed policies and procedures and deadlines.

· Provide accurate information to members about their accounts and refer on to different departments where necessary.

· Ensure all forms, whether paper or electronic, are completed correctly and in a timely manner before being processed.

· Undertake general administration, e.g., filing, mail, scanning, indexing, etc.

· Update members' accounts including personal and financial details.

· Assist members with security access to their accounts, e.g., by resetting PINs and password security data when required.

· Ensure compliance at all times with anti-money laundering, fraud, data protection and sanctions processes.

· Ensure accuracy of data entry into banking systems and that all security controls are in place to enable correct operation of the system.

· Ensure all payments, either manual or automated, are processed correctly and monitored on a regular basis.

Health and Safety

Comply with the Health and Safety at Work etc. Act 1974

Take responsibility for their own health and safety and that of other persons who may be affected by their own acts or omissions.

Equality and Diversity

Always carry out their responsibilities in line with Equal Opportunities Policy and Procedure.

Confidentiality

Maintain confidentiality of information relating to clients, staff, and other users of the services in accordance with the Data Protection Act 2018 and GDPR regulations including outside of the work environment. Any breach of confidentiality may render an individual liable for dismissal and/or prosecution.

General

This job description is not intended to be exhaustive. You may be required to perform any other duties as the organisation may require. You undertake to work to the best of your ability and use your best endeavours to promote, develop and extend the employer's organisation and interests.

Conditions

All offers of employment are conditional on you demonstrating your eligibility to work in the UK. Offers are also conditional on receipt of a minimum of two satisfactory references, covering at least the last three years of employment, with any gaps in employment history being explained satisfactorily. Whether references are deemed satisfactory is at the discretion of the organisation.

Convictions

During the recruitment process, we will ask job applicants to disclose any unspent convictions but will not ask job applicants questions about spent convictions, nor expect them to disclose any spent convictions, unless the job is exempt under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975. If the position is identified as being exempt, the applicant will be required to undergo a DBS check, and this will also form a condition of employment. Please note that a credit check will be conducted after an offer of employment has been extended.

Person specification:

Essential Requirement

Education

  • GCSEs at grade 9 to 4/A* to C in English and Maths

Knowledge required

  • Proficiency in MS Office applications

Experience required

  • Customer Service/Administrative experience

Skills and aptitude required

  • Good written and verbal communication skills

  • Excellent interpersonal skills, particularly empathy to support members in distress

  • Ability to process transactions with a high degree of accuracy and analysis

  • Attention to detail

Personal qualities

  • Self-motivated

  • Willingness to learn

Please note that all applicants must have the right to work in the UK. The role may be subject to DBS checks.

To apply please email:

Job Type: Part-time

Pay: £15,000.00-£15,736.50 per year

Work Location: In person

Application deadline: 21/11/2025

Reference ID: Credit Union Officer (6 Months Temporary Contract)