Current jobs related to IT Officer - Dungannon - Boran Mopack Boran PackagingLtd

IT Officer Support & MIS/ERP Development
Job Title:
IT Officer

Job Type:
Full Time 37.5 hours per week

Department:
IT

Reports To:
Company Directors

Location:
On-Site (not remote)

Job Summary
This is an exciting opportunity for a committed and highly motivated individual to work for a leading flexible packaging company based in Strabane, County Tyrone.

Boran Mopack Ltd are seeking a versatile and proactive IT Officer to support daily IT operations and contribute to the ongoing development, maintenance, and optimisation of our Management Information System/Enterprise Resource Planning (MIS/ERP) solutions. This role combines end-user support, system administration, and application development responsibilities to ensure the smooth running of IT systems and improved business processes.

Key Responsibilities

• Daily IT Support & Maintenance
• Provide first-line support for hardware, software, network, and peripheral issues.
• Troubleshoot and resolve IT incidents and service requests promptly.
• Maintain IT asset inventory (hardware and software).
• Perform regular system health checks, backups, and updates.
• Install, configure, and maintain desktops, printers, scanners, and other IT devices on the production floor and administration
• Ensure antivirus and security patches are up to date.
• MIS/ERP Development & Maintenance
• Assist in the design, development, testing, and deployment of custom modules or enhancements in the existing MIS/ERP system.
• Collaborate with departments to gather and analyse business requirements and implement system enhancements accordingly.
• Develop and maintain dashboards, reports, and real-time analytics to support production monitoring and decision-making.
• Monitor system performance and troubleshoot application-level issues.
• Maintain documentation related to system architecture, configurations, and custom developments.
• Monitor system performance and troubleshoot ERP-related issues in coordination with external vendors.
• Provide user training and support for MIS/ERP tools.
• Ensure data accuracy, consistency, and integrity across all systems.
• Document system workflows, user guides, and technical manuals.
• IT Systems Administration
• Manage user accounts, access controls, and permissions across systems.
• Administer databases used by the MIS/ERP (e.g., SQL Server, MySQL).
• Support integration between ERP and third-party tools or APIs.
• Ensure data integrity and perform regular audits of system logs and usage.

Requirements
Education & Experience:

• Educated in Information Technology, Computer Science, or related field.
• 2+ years of experience in IT support and/or software development (ERP/MIS preferred).

Skills

• Proficiency in IT support and troubleshooting (Windows, networks, printers, etc.).
• Experience in ERP/MIS platforms
• SQL database knowledge and experience with report generation.
• Strong problem-solving and analytical skills.
• Ability to multitask and prioritise in a dynamic environment.
• Good communication and interpersonal skills.
• Team player with a customer-focused mindset.
• 2+ years of experience in IT support and/or software development (ERP/MIS preferred).
• Strong time management skills.

Boran Mopack Ltd is committed to equality and diversity and believes in employing a range of talented people. We fully support the rights and opportunities of all staff to seek, obtain, and hold employment and to enjoy equal employment opportunities without discrimination.

Salary
: Based on Experience

Schedule
: Monday-Friday (times flexible)

Benefits

• Company pension
• Referral programme
• Bonus Scheme