IT Systems Engineer

At Smart, our mission is to transform retirement, savings and financial wellbeing, across all generations, around the world.

THE ROLE

As an IT Systems Engineer your primary focus will be supporting and maintaining corporate IT applications, platforms, infrastructure and networks. You will also be required to support and sometimes lead implementations and projects related to technology within Smart

Main responsibilities:

To work collaboratively within your immediate team, wider IT and Cyber teams and across departments within Smart

Ensure systems, services and processes are implemented and maintained within Smart Pensions' prescribed standards, policies and compliance frameworks

To effectively communicate, manage and implement changes to systems, services and processes across our full tech stack

To ensure documentation, registers and related CMDB artefacts are implemented and maintained to a high standard

To support culture of openness, transparency and teamwork within your immediate team, wider IT and Cyber teams and across departments within Smart

To facilitate and participate in knowledge sharing activities within your immediate team, wider IT and Cyber teams and across departments within Smart

To promote and by example foster a culture of continuous improvement

Where required act as a technical escalation contact for the Cyber and IT Operations teams

Actively participate in incident management activities within the IT and Cyber team and across departments within Smart

Other activities as required

WHO WE ARE LOOKING FOR

The skills, experience, and aptitudes we are looking for are listed below but please don't be discouraged from applying if you don't meet every single one of these criteria – having a 'can do' attitude is sometimes more important than being able to tick every box:

You are able to demonstrate in depth knowledge of productivity and collaboration platforms including Google Workspace and Microsoft 365

You are able to demonstrate a high level of proficiency in the management, maintenance and configuration of Identity and Access Management platforms, and associated protocols

You are able to demonstrate a working knowledge of Public Cloud services like AWS, Azure and Google Cloud along with a practical experience of the management, maintenance and configuration of at least one of the example platforms provided

You are able to demonstrate a high level of proficiency in Mobile Device Management platforms including InTune

You are able to demonstrate a high level of proficiency in MacOS administration as well as a working a knowledge of Windows, IOS and Android operating systems administration

You are able to demonstrate a high level of proficiency in working with no code/low code automation and workflow tooling (essential) including Okta workflows and PowerAutomate

You have a strong working knowledge of managing, maintaining and configuring EDR, web proxy, and traffic management and inspection tooling

You have a strong working knowledge and practical experience with the configuration of TCP/IP networking and VLANs in WAN/LAN environments

Coding/scripting experience in one or more general purpose languages would be beneficial but not essential

You are able to demonstrate strong communication skills that deliver the right message at the right time to the right audience and level

You are able to demonstrate the ability to make data driven decisions with pragmatism and at pace

You can, above all, demonstrate a commitment to teamwork and support for your colleagues. 

WHO WE ARE

We work in partnerships with governments and financial institutions in the UK and internationally. Our cloud-native digital platform is revolutionising how people around the world think about, and save for, their retirement.

At heart, we're a financial technology business. What we do is all about innovation, and using the power of digital change to put the customer first. Our Engineers will tell you that working at Smart gives you the opportunity to play your part in developing world-class technological solutions, working with – and learning from – like-minded people.

You'll also find that, across our business, our colleagues love Smart's culture, and how what we do means better financial outcomes for savers. That feels worthwhile, and it means that what we do, collectively, goes way beyond the nine to five of a typical working day.

Don't just take our word for it – you can see what our colleagues say about working at Smart on LinkedIn Life and Glassdoor.

BENEFITS

At Smart, one of the eight principles we work to is "We want happy and good people in our team". We created a list of benefits that helps us achieve this goal:

25 days' holiday per year, increasing with length of service.

£500 annual training budget to spend on your professional development

Extensive private healthcare, including dental, eyecare and EAP

Enhanced sick leave (three months' pay per year)

Enhanced maternity and paternity (maternity – 6 months fully paid/paternity – 3 weeks fully paid)

Death in service insurance cover

Fully-paid five-week sabbatical after five years of employment

In office wellbeing, such as manicures, massages and barbers. 

Smart employees also enjoy a 50% discount on orders from our sister company Arena Flowers, Britain's most ethical florist. They offer unique hand-tied bouquets, luxury flowers, letterbox flowers, plants and gifts to spend on friends and loved ones or even for yourself.

We think Smart is an awesome place to work. If it sounds like somewhere you'd like to work, too, and if you're ready to play your part in our continued success in the future, then naturally we'd love to meet you.