Customer Service Advisor

Customer Service

Join a Dynamic Team and Take Your Career to the Next Level with Williams Motor Group

Are you a motivated sales professional with a passion for customer service? Do you thrive in a target-driven, customer-focused environment? Are you looking to take the next step in your career with a respected, family-owned business that represents prestigious automotive brands? If you have experience in automotive sales and a passion for delivering outstanding service, we want to hear from you

Working Hours:

• Monday to Friday: Rotating shift pattern between 8:00am-5:00pm, 8:30am-5:30pm, and 9:00am-6:00pm

• Saturday: 8:30am-12:30pm (1 in 3 Saturdays)

Salary:

• Basic Salary: £25,397 + Commission

Key Responsibilities

As a customer service advisor in our retentions team, you will be at the forefront of providing exceptional customer service. This role involves managing both inbound and outbound interactions with customers, ensuring a seamless and positive experience at every touchpoint.

Your responsibilities will include:

• Generating Inbound & Outbound Bookings: Proactively managing workshop bookings for services and repairs, ensuring customers' needs are met efficiently.

• Upselling & Cross-Selling: Utilizing your expertise to recommend additional products and services, enhancing the customer experience and driving retention.

• Collaboration: Working closely with the service team to ensure smooth communication and a seamless service journey for customers.

• Efficient System Handling: Managing multiple internal and external systems to deliver top-tier customer service and ensure all records are accurate and up to date.

• Target Achievement: Working in a fast-paced, target-driven environment where you will be expected to meet and exceed KPIs for both sales and customer satisfaction.

To succeed in this role, you'll need to be an excellent communicator with a strong ability to build rapport, be highly organized, and be passionate about delivering outstanding service in a fast-paced environment.

What We're Looking For:

We're seeking an enthusiastic, customer-focused individual who possesses:

• Proven Customer Service Experience: Ideally within an automotive or contact centre setting.

• Excellent Communication Skills: You will need to be confident over the phone, with a strong ability to listen, understand, and offer suitable solutions.

• Sales Acumen: Proven ability to upsell products or services, driving both customer satisfaction and retention.

• Attention to Detail: The ability to manage customer information with precision, ensuring that every booking and interaction is handled smoothly.

• Problem-Solving Skills: A proactive attitude, with a solutions-oriented mindset to handle a variety of customer needs.

• Target-Driven: You should be motivated to achieve and exceed sales and customer service KPIs.

Why Join Williams Motor Group?

At Williams Motor Group, we offer more than just a job – we offer a career. Our commitment to employee well-being, development, and recognition is at the core of what we do. Here's why you should join us:

• Employee Assistance Programmes

• Wellbeing Courses

• Medicash Healthcare

• Pension Scheme

• Life Assurance Cover

• Employee Recognition & Reward Schemes

• Annual children's Christmas party & staff party

• Staff Discounts

• £1,000 Referral Bonus

• Subsidised Prestige Car Scheme

• Onsite Canteen & Parking

About Williams Motor Group

With over 100 years of experience, Williams Motor Group is one of the North West's leading suppliers of prestige vehicles. We are a long-established family business with a strong commitment to delivering exceptional customer service. Our people are at the heart of our success, and when you join us, you'll receive industry-leading training and support to develop your career and thrive in the motor trade industry.

We are always evolving, adopting the latest technologies and best practices to meet the needs of a dynamic retail environment.

If you want to take your career to the next level with a prestigious, forward-thinking company, apply today and join the Williams family.

Please note: If you have not heard from us within two weeks of submitting your application, unfortunately, you have been unsuccessful on this occasion.

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