Service Desk Engineer

2 weeks ago

Sheffield, Sheffield, United Kingdom etiCloud Full time £25,500 - £27,000 per year

Service Desk Engineer - £25,500 - £27,000 - Sheffield S8 0XF

Boost your IT skills with hands-on experience across 20+ live systems in a role where no two days are the same. Join a team that gives you the tools, support, and real-world exposure to take your tech career to the next level.

The Role

You'll be part of our busy Sheffield-based support team, helping a wide range of customers keep their systems running smoothly. Whether you're troubleshooting tricky issues or guiding someone through a fix, you'll be growing your technical knowledge with every ticket you handle.

Key Responsibilities

  • Troubleshoot critical issues – Gain expertise in enterprise systems while diagnosing and resolving real-world IT problems.
  • Manage support requests – Build speed and confidence as you handle support calls and log tickets using clear workflows.
  • Stay in control – Track and prioritise tasks to ensure quick resolution and meet service levels.
  • Strengthen communication skills – Interact with a wide variety of users and learn how to adapt your style to get the best results.
  • Make an impact – Action account changes and system updates that deliver instant value to users.
  • Work across platforms – Install, configure, and maintain software on a range of devices and environments.
  • Contribute to the team's toolkit – Update internal guides with what you learn so others can benefit too.
  • Help users grow – Share practical advice that empowers people to get the best out of their tech.
  • Get ahead of the curve – Stay sharp on our product and service offering so you can confidently support customers.
  • You'll also support escalations and recurring faults, gaining a deeper understanding of patterns and root causes that shape long-term fixes.
  • Working hours: Monday to Friday, between 8:00am and 6:00pm, with a 12:00pm–8:00pm shift on a rota. Includes on-call support, explained during onboarding.

About Our Company

We're etiCloud – a UK-based cloud IT provider focused on making tech simpler and support more human. Our Sheffield office is a modern space designed to help you do your best work, complete with kitchen perks and parking.

The Benefits

  • Salary that grows with your skills
  • Annual bonus based on company performance
  • 28 days holiday (including bank holidays)
  • Pension scheme to support your future
  • A down-to-earth, team-first culture
  • Onsite parking and well-equipped kitchen with coffee machine
  • Ongoing training and a clear route for career progression

The Person

You're curious, reliable, and ready to take your support experience to the next level. Ideally, you bring knowledge of:

  • Windows 10/11
  • Active Directory
  • Microsoft 365
  • Nice to have (but we'll train you if not):
  • Windows Server 2012 R2–2022
  • Remote Desktop Services / Citrix
  • VPNs, VMWare vSphere
  • Email Security, Web Filtering, Acronis Backup

What's Next

If you're ready to build real IT skills in a role with variety and support, apply now and take your next step with etiCloud.

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