Care Team Leader
2 weeks ago
Home Instead is the leading home care provider in the UK. We focus on providing the type of care we'd want our own family members to have – minimum one-hour visits, clients carefully matched with an appropriate Care Professionals and excellent flexibility in the timetable offered. We support our clients with a wide range of services which help them to stay living independently at home – home help, shopping, meal preparation, companionship and dementia support, personal care.
Job DescriptionAs a Team Leader responsible for new client onboarding at Home Instead Down & Lisburn, you have a unique opportunity to blend your passion for care in community with excellent customer service skills. This is a chance to make a meaningful impact in the lives of adults in our local community, achieving professional growth and success in a nurturing environment.
What We Offer You:
- Impact and Purpose: Directly contribute to improving the lives of seniors in your community.
- Career Advancement: Grow with a nationally recognized brand in home care.
- Innovative Environment: Be encouraged to bring new ideas to the table.
- Positive Culture: Be part of a team where your efforts are valued and your well-being is a priority.
- Competitive Pay: We offer competitive wages that reflect your valuable contributions.
- Comprehensive Training: Receive paid training to enhance your skills and knowledge.
Your Key Responsibilities:
- Respond to daily client enquiries received via Web, phone and in person. Provide further information, exploring the client needs and scheduling a care consultation.
- Undertake consultation with new clients, complete care plan and complete all new client's paperwork as required.
- Conduct client and Care Professional introductions.
- Build and maintain positive relationships with potential and existing clients, their families and other professionals involved in their care.
- Carry out client reviews and action accordingly.
- Provide weekly and monthly summaries of the client pipelines and its progression.
- Management of clients and responsibility for their ongoing care and support with a focus on person centred care.
Essential Criteria
- Level 3 NVQ in Health and Social Care or an equivalent healthcare qualification.
- Experience in the healthcare sector.
- Experience of working with MAR sheets and medication in a supervisory role.
- Passion for delivering the highest quality care to our clients and helping them to live independently and happily in their own homes.
- Previous experience of consultative sales would be an advantage.
- Ability to nurture Care Professionals to enable them to reach their full potential.
- Knowledge and understanding of legislation and regulations specific to Health and Social Care.
- Good communication skills with the ability to build rapport quickly.
- Must be confident to use care management technology including providing support and training to Care Professionals.
- Knowledge of CRM Zoho an advantage.
- Must understand the importance of confidentiality working within current legislation.
Core Competencies:
- Driving Results
- Customer Focus
- Influencing
- Teamwork & Collaboration
- Communication & Relationship Management
- Living Home Instead
- Agile Learner
Role Specific Competencies:
- Adapting to Change
- Quality Focus
- Leading Others
Call and have a friendly chat with one of our team on or send us an email on [email protected]
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