Veterinary Care Assistant

Veterinary Care Assistant / Client Care Advisor – Brand New Veterinary Practice (Opening March 2026)

Are you a dedicated Veterinary Care Assistant / Client Care Advisor – looking for an exciting new challenge in a supportive and modern environment? Join us as we open the doors to our state-of-the-art practice in March 2026 and become part of our friendly, dynamic team from day one

About us:

Our brand-new practice, based in Wren Nest Retail Park, has been designed with both clinical excellence and colleague wellbeing at its heart. You'll be working in a bright, spacious, air-conditioned environment with access to the latest technology and equipment.

Our Practice Owners bring a wealth of experience — Ibrahim, a Veterinary Surgeon who graduated in 2001, and Leanne, a Registered Veterinary Nurse with over 25 years' experience.

You'll find us conveniently located next to Costa, Argos, PureGym, and Next, with free on-site parking available

As a brand-new practice, we're ideally looking for a full-time Client Care Advisor to join our team. However, we understand that everyone's work-life balance looks a little different, so we're more than happy to discuss part-time hours or flexible shifts that work for you. We'd love for you to come and have a chat with us about what suits you best.

You will work circa 40 hours per week and there will be some weekend work included on a Saturday rota, but no OOH required.

What your typical day will look like:

• VCA responsibilities will involve supporting with clinical care of animals, so a high standard of animal care skills and experience are required.
• CCA duties will include assisting all colleagues with non-clinical duties to support smooth running of the practice and provide the best standard of patient care.

The attributes required:

• You are the friendly and welcoming face for the client and their pets when they arrive at the practice.
• You can provide guidance by keeping yourself fully up-to-speed with the practice services and any additional services available.
• You are calm, attentive, and always focus on the clients' needs.
• You will bring enthusiasm and drive to your role. Your passion for service is matched with your love of pets.
• You can deal with everything that is thrown at you, from comforting a client who has had some bad news about their pet or sharing in the joy of a new puppy's first visit to the vet.
• Your personality is infectious and along with your fellow colleagues, you create a welcoming and friendly atmosphere in the practice.

In short, you like to be busy, enjoy helping people and their pets and always endeavour to make a difference.

We can offer you:

• 5.6 weeks initial holiday
• A contributory pension scheme
• In-house career development opportunity
• Access to the reward hub including wellbeing support and pastoral care
• Cycle to work scheme
• 20% discount at Vets for Pets, Pets at Home and the Groom Room
• Access to Colleague Assistance Programmes – Retail Trust, Port of Call and MHFA

If you'd like any further information about this vacancy, the practice or our company please contact Ryan from our Talent Acquisition team via email; for an informal and confidential conversation.

Alternatively, you can submit your application directly to us now and somebody will be in touch with you to discuss this further. We look forward to hearing from you

Location: SK13 8GN

Pets just see people. They aren't biased and they don't discriminate. We take our inspiration from pets, and we value and respect difference in all its forms. Our aim is to reflect the diversity of the communities we operate in, and every colleague can help us achieve this. We encourage our people to be themselves so even if your skills and experience don't perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you