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Brand Ambassador

2 weeks ago

London, Greater London, United Kingdom Twinings Full time £20,000 - £35,000 per year

Application Deadline:
5 November 2025

Department:
The Strand

Location:
London

Description
Great People Work Here.
In Twinings UK&I we are on a stimulating journey of transformation as we seek to achieve our exciting goal of becoming a leading brand in wellbeing drinks. We have created an organisation designed to be in flow, where everyone has a pivotal role to play, and an experience that enables you to get the most out of life at Twinings and thrive.

We're holding an assessment centre for a Brand Ambassador in our Twinings Strand Store, with an assessment day due to be held on
Wednesday 12 November.
Please note: This is a full time role - The Strand store is open 7 days per week so shifts are on a rota basis and this role is fully based onsite in London.

Please ensure that you watch the video below before making your application.

(Video link )

Key Responsibilities

  • Focus will be on supporting the sales on the shop floor as well as enhancing the customers shopping experience through friendly and welcoming interactions and a baseline knowledge of the products and services that we offer.
  • Support the team from an operational standpoint, working on the tills, taking bookings for the Masterclass Programme as well as handling incoming deliveries and restocking the shop floor product storage.
  • Maintenance of the store as the historic Twinings flagship premises is of great importance and you'll be required to know the procedures for looking after various elements of the shopfloor and the back of the house such as resalting the dishwashers, and proper care for the mosaic floor.
  • Coverage of the shopfloor tea bar and the responsibility of brewing, serving, and explaining the wide array of blends and single origin and estate teas we offer here at the Strand to customers.
  • Running the Masterclasses in the bespoke Tasting Room. These two-hour sessions will require strong knowledge of both tea as a subject, its history and Twinings own history as well as skills in oration and public performance. The Masterclasses are the of great importance to the Strand as we are the first face of Twinings to many of our customers and the Masterclass is a special event that allows us to showcase our history and induct people into the love of tea.
  • Facilitating, helping organise and catering to bespoke experiences, including the provision of needed materials, designing of the event's menus or orders of serve, and liaising with elements of the broader Twinings team in preparation of the event.

Skills, Knowledge and Expertise

  • Has a passion for tea and wellbeing drinks
  • Can build and maintain relationships with team members, collaborate and seeks input from others
  • Listens to, understands and recognizes specific needs of individual customers.
  • Confident in giving advice and making decisions in unexpected situations.
  • Flexible to do different tasks.
  • Curious to learn more every day.
  • Experience of working in a customer facing role

Benefits

  • Quarterly bonus based on personal contribution and financial performance
  • 25 days holiday plus 8 bank holidays and the option to buy and sell holidays
  • Perkbox – employee discount scheme with discounts online, in high street stores, cinema, holidays, restaurants and many more
  • Pension scheme with your contributions matched for up to 10% of your salary
  • Cycle to work scheme
  • SimplyHealth Cash plan
  • Onsite Staff shop and online staff discounts
  • You can read our full benefits package here.