Dispatch Operative

About Us

We're Wasabi. We are Passionate, we are Adaptable, we are Responsible and we are a Team We're all about fresh and authentic, constantly working together to create a new, dynamic food experience. Our passion for food and art inspires us to continuously create new dishes to delight our customers. Join us and you'll have the opportunity to be a part of a fantastic team where you can learn new skills and develop an exciting career.

We are looking for Dispatch Operatives to join our Production Unit in Park Royal. In this role, you will assist the smooth running of Central Production Unit so that it can efficiently provide quality & portion-controlled items to meet the needs of all branches.

This role is responsible for assisting in the creation of Wasabi meals for our customers and stores. This position is pivotal in ensuring the efficient movement of outbound goods as well as picking items, whilst ensuring that the Health & Safety and Food Safety standards are met. The individual will operate material handling equipment (MHE) to facilitate stock transfers, support inventory management and contribute to the overall success and efficiency of our operations.

Key Responsibilities:

• Accurately pick, pack, and distribute all orders for both Wasabi Branches and Wasabi Groceries.
• Manage and process pick ticket orders efficiently.
• Apply the First-In-First-Out (FIFO) method when picking and organizing stock to ensure freshness and rotation.
• Maintain and uphold all Food Safety and Health & Safety standards, cooperating fully with Wasabi in these matters.
• Take personal responsibility for your own health, safety, and welfare during all activities. Report incidents immediately and raise any health and safety concerns to your Line Manager.
• Identify and resolve basic operational issues, escalating to the Warehouse Team Leader when necessary.
• Ensure full compliance with Standard Operating Procedures (SOPs) and company instructions.
• Coordinate the receipt and dispatch of inbound and outbound goods to meet customer requirements.
• Update inventory systems accurately to reflect stock movements and maintain reliable stock records.
• Support general warehouse operations, including loading/unloading vehicles, QC tasks, picking stock orders, palletizing, and performing other manual handling tasks as required.
• Monitor, record, and report product temperatures and shelf life to maintain quality and traceability standards.
• Keep all warehouse areas clean, organized, and compliant with hygiene and safety standards.
• Shrink-wrap products and apply relevant identification labels to pallets as necessary.
• Operate Material Handling Equipment (MHE) safely and in accordance with operational procedures.
• Conduct routine equipment checks and promptly report any faults or maintenance needs to the Warehouse Team Leader.
• Handle the full range of Wasabi products, which may include alcohol, pork, beef, and other animal products.
• Ensure personal compliance with PPE, hygiene, and food safety standards at all times.
• Oversee stock replenishment to ensure product availability for picking and production supermarkets.
• Meet despatch and productivity targets consistently.
• Work efficiently in chilled environments (0–5°C) while maintaining comfort and safety.
• Demonstrate flexibility to work varied shifts and overtime as required.
• Minimise wastage through effective stacking and storage practices.
• Maintain high standards of cleanliness and hygiene in accordance with company cleaning procedures.
• Participate in ad hoc projects or assignments as required.

Our Requirements:

• Proven experience working in a warehouse and stock picking or similar environment, preferably in the food industry.
• GCSE - Maths & English or equivalent.
• Basic computer skills
• MHE Licence desirable
• Familiarity with Warehouse Management Systems.
• Knowledge of health and safety regulations related to warehouse operations.
• Proficient in using warehouse equipment such as pallet jacks (relevant certification is a plus).
• Good organisational and time management skills with the ability to prioritise tasks effectively.
• Strong attention to detail and accuracy.
• Previous experience working with BRC compliance and understanding of Manual Handling.
• Demonstrate physical stamina to stand, walk, lift, and carry items throughout the shift
• Prepare product for deliveries, picking orders, packing and resolving any dispatch problems.
• 'Can do', hands-on and proactive attitude
• Flexible to work various hours on shift rota basis, including weekends and evenings

In return we provide:

• A great working environment
• Pension scheme
• Refer A Friend Scheme
• Free meals on shift
• 50% discount in our Restaurants
• Additional Leave after 2 years
• Employee Assistant Programme
• Wagestream - a financial wellbeing benefit that lets you access your pay as you earn it in real time and manage savings
• Long Service Awards
• Life Assurance
• Cycle to Work
• A variety of discounts (shopping, food & drink, entertainment and health & fitness) through Perkbox and
• The opportunity to develop your skills within a growing company.

If you're looking for an exciting challenge and this sounds like the job for you please apply today as we can't wait to hear from you.

COME ROLL WITH US