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Customer Service Advisor

2 weeks ago


Sherburn ED DH NG, United Kingdom Berry-Hireonline Full time £18,900 per year

Customer Service Advisor - Durham

  • Hourly Rate: £ £18.90 an hour
  • Vouchers awarded for star performance
  • Free tea and coffee available onsite

Hours:

  • 27.5 per week
  • Shifts: 9:00-11:00 AM or 2:30-4:30 PM
  • Weekend Work: 3-5 weekends over an 8-week period (can be consecutive or spaced out depending on business needs)

About the Role

We're looking for enthusiastic Customer Service Advisors to join a well-established and reputable organisation on a 12-month fixed-term contract. This is a fantastic opportunity to grow your professional skills in a structured, process-driven environment, supporting a high-performing team committed to delivering outstanding customer service.

The role of Customer Service Advisor:

  • Handling inbound and outbound calls, emails, and customer enquiries
  • Completing transactions and maintaining accurate digital and manual records
  • Managing daily workloads to meet deadlines
  • Escalating non-routine queries appropriately
  • Collaborating with team members to support overall performance
  • Providing general administrative support
  • Ensuring compliance with internal controls and audit requirements

The ideal Customer Service Advisor:

  • Candidates from all customer service backgrounds
  • Strong communication and interpersonal skills
  • Proven ability to work effectively in a team or structured environment
  • Good organisational and time management skills
  • Excellent attention to detail and accuracy
  • Commitment to delivering high-quality customer service