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Customer Service Advisor
2 weeks ago
Customer Service Advisor - Durham
- Hourly Rate: £ £18.90 an hour
- Vouchers awarded for star performance
- Free tea and coffee available onsite
Hours:
- 27.5 per week
- Shifts: 9:00-11:00 AM or 2:30-4:30 PM
- Weekend Work: 3-5 weekends over an 8-week period (can be consecutive or spaced out depending on business needs)
About the Role
We're looking for enthusiastic Customer Service Advisors to join a well-established and reputable organisation on a 12-month fixed-term contract. This is a fantastic opportunity to grow your professional skills in a structured, process-driven environment, supporting a high-performing team committed to delivering outstanding customer service.
The role of Customer Service Advisor:
- Handling inbound and outbound calls, emails, and customer enquiries
- Completing transactions and maintaining accurate digital and manual records
- Managing daily workloads to meet deadlines
- Escalating non-routine queries appropriately
- Collaborating with team members to support overall performance
- Providing general administrative support
- Ensuring compliance with internal controls and audit requirements
The ideal Customer Service Advisor:
- Candidates from all customer service backgrounds
- Strong communication and interpersonal skills
- Proven ability to work effectively in a team or structured environment
- Good organisational and time management skills
- Excellent attention to detail and accuracy
- Commitment to delivering high-quality customer service