Sales Support Executive

Pineapple is recruiting for a great new opportunity with our associated company Workagile.

JOB TITLE: Sales Support Executive

PRIMARY LOCATION:    Burgess Hill, West Sussex

WORKING HOURS: am - 4.30pm

A bit about the role....

This role supports the sales team with quotes, client communications, CRM updates, and order coordination to ensure a smooth sales process. You'll help manage enquiries, schedule meetings, and assist with events and client visits.

You're organised, proactive, and great at multitasking. A strong communicator with excellent attention to detail, you enjoy supporting others, managing systems like Pipedrive, and keeping everything running efficiently behind the scenes.

Some of your key responsibilities

• The go-to person for the sales team for any sales support & client liaison.
• Preparing quotations using our CRM system (Pipedrive) and assisting the sales team with necessary quote support, presentations and any other required supporting. documentation.   
• Supporting the sales team with responding to customer enquiries timely and effectively. 
• Adding new project deals and relevant notes into Pipedrive as directed by sales team.
• Completing order onboarding forms for sending POs to customer care team.
• Monitor Live Orders and alerting and supporting sales team on any follow up actions to keep orders moving.
• Manage the general sales inbox and action efficiently.
• Scheduling F2F appointments for the account managers as required.
• Supporting on enquiry qualification & follow ups for the sales team.
• Working alongside Design & Supply Chain on any enquiries/queries for particular special or one off projects to ensure maximising potential opportunities.
• Uploading of client enquiries (Deals) into CRM.
• 2nd in command for answering telephone calls in a timely fashion, taking clear and detailed messages.
• Uploading contacts & companies' information into CRM system keeping data clean.
• Overseeing the creation of sample packs and sending out samples/finishes as required.  
• Help manage showroom resources to ensure enough literature and supporting merchandise & resources for the sales team.
• Supporting at exhibitions and events to help drive brand awareness and new business.
• Assisting the sales team with showroom/client visits as required.
• Any other tasks that maybe requested by your manager.

• Strong background in administration.
• Previous experiencing a direct customer facing role
• An interest in furniture, ideally experience in the Commercial Furniture/Design sector.
• Excellent IT skills with competent use of Microsoft Office (mainly Outlook and Excel).
• Proven experience of using a CRM or similar system.
• You will be required to visit our London showroom once a week.
• Confident communicator, both internally and externally on the phone.
• Ability to prioritise own workload and juggle multiple requests to deliver on agreed deadlines.
• Enthusiastic with a passion to grow with the Business.
• A good listener with the ability to understand what is needed and deliver on expectation.
• Highly organised, diligent and efficient.
• Excellent attention to detail.
• Excellent written and verbal communication skills.

Why work for us

Workagile was established in 2017 with the idea of making the workplace more agile through innovative and unique furniture designs, and in 2019 we were acquired by Pineapple Contracts.

The need for hybrid workspaces has surged due to the increase in virtual meetings, alongside the need for more efficient, flexible spaces to work and meet, largely within smaller office footprints as companies either downsize or re-design due to flexible working teams.

Our focus at Workagile has evolved to follow this demand and saw us launch our first acoustic pod solution in Since then, we have expanded to three ranges, and alongside our Huddlebox Collection we have a unique position in the market. Workagile are now becoming a recognised brand, engaging with global companies including Pfizer, GSK, WSP and HSBC, through a network of dealers & Design+Build clients, while architects, designers and end users themselves remain key stakeholders on larger projects through the project specification route.

What we offer you

• Competitive salary
• Pension scheme
• Healthcare Cash Plan – You can claim for medical expenses, dentist or optical services, as well as access to 100s of deals and discounts
• 23 days annual leave + UK bank holidays
• Extra day's leave for your birthday
• All new starters, we'll plant a tree in your honour. We currently have trees planted in the UK, Tanzania, Uganda, Kenya, and Madagascar
• Sustainability-focused – We're committed to reducing our environmental impact through low carbon operations, renewable energy, and recycled materials

We are an equal opportunities employer. We welcome applications from all suitably qualified persons.

Agencies we know where you are if we need any support, thank you for your interest in working with Workagile.