Customer Liaison Officer

1 week ago

Slough, Slough, United Kingdom 367f87e4-f2e2-479b-90ce-902dec402cc3 Full time £12,000 - £25,700 per year

Alpha Scientific is at the forefront of chemical and microbiological testing, reliably providing organisations with detailed analysis of water and air quality.

We are a team of highly skilled and trained scientists who work from purpose-built, UKAS accredited laboratories in Sittingbourne, Slough and Manchester.

Now part of the Genuit Groups' Climate Management Solutions (CMS) business unit, Alpha has ambitious growth plans.

Responsibilities

  • To be the face of Alpha Scientific and ensure all queries and calls coming through to Alpha Scientific are dealt with in an accurate and timely manner.
  • To liaise with customers regarding water samples and customer queries.
  • Ensure clear communication with customers regarding requests and deliver consumables to customers.
  • Assistance in the day to day management of the sample log and registration.
  • Ensuring all work is carried out to the highest standard.
  • Working alongside the Customer Services Manager, Ops Manager and Laboratory Manager to ensure a high level of service is delivered to each customer.
  • Be responsible for all client queries, calls, emails and respond in a timely manner.
  • Ensure reports are sent to customers in a timely manner, both internal reports and external reports.
  • Ensuring all necessary records and quality data are maintained.

Working hours: 37.5 hours per week. Mon to Friday 10 am-6pm, Tues to Friday 10 am-6 pm and Saturday 8 am-4pm.

Working style: Lab based.

The Person

  • To have excellent communication skills, and to be confident when dealing with customers.
  • To be able to work well in a team, with an open, honest and approachable character.
  • To have a good eye for detail and understand fully the business processes.

The Benefits

  • 20 days holiday
  • Pension contribution matched up to 8%
  • Life Assurance 3x base salary
  • Private health scheme
  • Genuit sharesave scheme

Job Type: Full-time

Pay: Up to £25,700.00 per year

Benefits:

  • Company pension
  • Free parking
  • Life insurance
  • On-site parking
  • Private medical insurance
  • Work from home

Work Location: In person

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