Area soft services manager

About the role

Title – Area soft services manager 

Salary – £37,500

Location – North ( You will need to manage multiple areas such as East Midlands Gateway, Stoke, Livingston, Burton on Trent, Preston Brook, Skelmersdale ,Wakefield and Bawtry)

To manage the provision of Facilities Management Services for a national contract, with a predominantly Security biasacross a geographical region and to have responsibility for the day-to-day operational delivery of other soft FM services such as security, cleaning and catering. To be the one point of contact for onsite teams. Collaborate effectively with the client's central security team and site general managers. To manage and deliver security projectswhere required. To have a full knowledge of all areas of work to be covered in the course of duty in accordance with contractual Service Level Agreements (SLA) and Key Performance Indicators (KPI's). 

 Key Accountabilities 

To ensure you are up to date with statutory compliance and key legislation in relation to the Security Industry and Health and Safety.To report any safety issues immediately and follow up action in accordance with the company /client procedures.Ensuring all SOP's / AI's are up to date, in line with ACS requirements and are specific to the individual site / client requirements. To ensure all employees comply to 14forty and Client policies and procedures and any breach is reported to the Account Manager immediately.To report all accidents and near misses to the Compass/client management representative and ensure appropriate records are made by completing the required paperwork.To ensure that all protective equipment is used correctly as specified by the Health and Safety at Work Act 1974Always promote safe working practices and methods of work – safety 1st.To ensure compliance to Company and Client Environmental policies and initiatives, any breach must be reported to your line manager immediately. Maintain KPI's and identify innovation to drive continued environmental performance.To report any defects or service requirements with equipment that may impact environmental issues and ensure that they are followed upMaintain a high level of communication with the DHL Security Team, General Managers and client appointed representatives ensuring prompt monthly reporting of service delivery and KPI reporting.Recruitment of new operatives inline with Company policies and procedures.To ensure that all training needs in the department are monitored and the required mandatory training sessions are carried out to the company requirements.To lead Site Teams ensuring they continually strive to improve service levels and customer experience.To complete audits of site documentation ensuring they are kept up to date and adhere to the agreed SLA's and KPI's.To carry out routine inspections and audits of the sites and ensure that all levels of the services are maintained to the highest standard.  To be able to follow the Company policies and procedures with regards to managing your team and to deal with any performance issues promptly and in a timely manner.To encourage innovation within the teams and to strive to deliver new ways of doing things.To collaborate with the Regional Facilities Manager to ensure all costs are controlled and are in line with the budgets and forecasts.Proactive management of Sub-Contractors to ensure compliance to Company/ Client policies and procedures. All Sub-Contractor services meet the needs of the contract obligations.

     Person specification 

Understanding of Soft Services delivery and associated service schedules in detail.Confident in HR policies and procedures including sickness and absence, recruitment, and disciplinary & grievance procedures.Skills in managing sub-contractors and supply chain in conjunction with the SLA,s /KPI,sTo be a personable individual who has confidence to work closely with clients / stakeholders on a regular basis.Corporate Alignment – Aligns team to the business, values, and commitments. Results Orientation – Goes the extra mile.Able to work flexibly.Passionate about Customer Service – takes personal responsibility. Integrity – Acts with integrity always.Able to work as part of a team and alongside subject matter experts - Keeps people informed, holds others accountable, sets performance standards. Essential 

Excellent communication and presentation skillsA minimum of 2 years' experience at a middle management level, managing all Security servicesA minimum of 1 years' experience at a middle management level, managing all other soft services   Driving LicenseSIA Licence holderReside within the geographical area of contract responsibilities Middle management experience leading and inspiring operational teams.

Desirable

IOSH Working SafelyBICs level 1 and 2

About our company

At BardWood Support Services we are recruitment specialists, supporting the facilities industry in the UK since 2015. We recognize that PEOPLE are our most valued resource and as such we aim to ensure our employees are matched within the right role that suits them, with a view to help them progress.

---