Operations Assistant

1 week ago

London, Greater London, United Kingdom Releaf Full time £20,000 - £35,000 per year
Job Description: Operations Assistant – Patient Triage Team

Are you detail-oriented, focused, and passionate about making a difference in private healthcare? We are seeking a highly motivated Operations Assistant to join our dynamic team. This role is pivotal in ensuring that patients receive the care they need, while adhering to strict regulatory standards.

As an Operations Assistant, you will be responsible for conducting patient triage through our bespoke online software and determining eligibility for our services under strict guidelines. Comprehensive training will be provided, making this an excellent opportunity to become an expert in the field of patient triage.

Key Responsibilities:
  • Patient Triage: Evaluate patient information through our custom software, determining eligibility under strict regulations and guidance.
  • Attention to Detail: Ensure all patient data is reviewed meticulously, identifying any inconsistencies or areas requiring clarification.
  • Research: Confidently and independently research guidelines or escalate queries where appropriate to ensure accurate decisions.
  • Collaboration: Work closely with other departments to resolve patient queries and maintain smooth workflows.
  • Organisation: Prioritise tasks effectively and manage a high volume of cases with a methodical approach.
  • Compliance: Uphold strict confidentiality and adhere to all regulatory and organisational standards.
What We're Looking For:
  • Strong Work Ethic: Demonstrated commitment to maintaining high standards of accuracy and reliability in all tasks.
  • Attention to Detail: Ability to focus on long documents, ensuring that all patient information is thoroughly reviewed and correctly processed.
  • Team Player: Proven ability to collaborate with colleagues across departments to achieve shared goals.
  • Adaptability: Willingness to learn and adapt to evolving regulations and processes.
  • Problem-Solving Skills: Capacity to identify potential issues, research effectively, and offer solutions.

If you're thorough, committed to accuracy, and passionate about delivering high-quality service in private healthcare, we'd love to hear from you

We're looking for someone who is excited to join a busy growing organisation - our team culture is based on support and respect and we take a proactive approach to employee progression and development. The ideal candidate for this role will be happy to roll their sleeves up and can take ownership of this role. In return, we offer flexible working; personalised training and development; private health insurance, Employee Assistance Programmes; access to employee perks and Releaf staff patient benefits.

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