Sales Support Administrator

Founded over 30 years ago, The Rooflight Co is a successful, employee-owned Cotswolds business with approximately 40 employees, designing and manufacturing rooflights and roof windows for the UK construction / specification market.

As a Company, we are open and communicate clearly and regularly with everyone. We recognise and value the strengths each person brings to the team. We continuously challenge the norm to make improvements. We implement change.

Our vision, in line with our guiding principles, is to be the preferred choice of customers and employees, showing we care by adding value and feeling valued; creating our legacy through innovation, long term sustainability and growing exceptional people.

The Sales Support Administrator plays a vital role in supporting The Rooflight Co's sales and customer service functions. Working part-time (5 hours per day, Monday to Friday), this role ensures that customer enquiries are handled efficiently, quotes are prepared accurately, and the sales team is fully supported in delivering an exceptional customer experience.

You will act as a first point of contact for incoming calls and emails, manage quote generation, and assist with day-to-day sales administration. As part of the wider Sales Support team, you'll also help maintain accurate records in the CRM system and contribute to a smooth, efficient sales process from enquiry to order.

This is a great opportunity for someone who is highly organised, customer-focused, and enjoys working in a fast-paced, collaborative environment where attention to detail and great communication make all the difference.

The Role and Accountabilities…

Customer Enquiry Handling:

• Act as the first point of contact for inbound customer calls and emails.
• Qualify enquiries, answer product and service questions, and direct complex queries to the appropriate sales or technical team members.
• Deliver excellent customer service by providing timely and accurate information to all customers and prospects.

Quote Generation & Sales Administration:

• Prepare and issue customer quotes accurately and promptly, ensuring all details and pricing are correct.
• Support Sales Representatives with administrative tasks, including follow-up documentation, CRM updates, and order tracking.
• Assist in managing bronze-tier or smaller-scale projects through to completion.
• Maintain organised records of all quotes, correspondence, and project updates.

CRM & Process Support:

• Ensure all customer and project data is correctly entered and maintained in the CRM system.
• Support the team in adopting best practices for CRM use and contribute to ongoing process improvements.
• Help identify and implement opportunities to improve efficiency and accuracy across sales operations.

Qualifications and Experience…

Essential:

• Previous experience in a sales administration, customer service, or office support role.
• Strong organisational skills with excellent attention to detail and accuracy.
• Confident communicator (both written and verbal) with a friendly, professional manner.
• Ability to handle multiple tasks efficiently and prioritise effectively in a busy environment.
• Proficient in Microsoft Office (particularly Excel and Outlook) and comfortable working with CRM systems.
• A proactive, team-oriented approach and willingness to support others as needed.

Desirable:

• Experience in the construction, architecture, or manufacturing sectors.
• Knowledge of CRM software and familiarity with quoting or order management systems.
• An interest in heritage or premium design-led building products.

What We Value…

• Alignment with The Rooflight Co's Guiding Principles of Values-led Culture, Innovation, and Long-term Sustainability.
• Demonstration of our core values 'Ownership, Focus, Professionalism, Resilience, and Pride', in your daily work.
• A genuine desire to contribute to a supportive, collaborative, and purpose-driven employee-owned business.

What we value…

As an employee-owned business, our mission is driven by our three Guiding Principles - Values-led Culture, Innovation and Long-term Sustainability. These principles guide our Directors, Trustees and Co-owners in their decision-making and activities.

To succeed, you will need to demonstrate that your values and behaviours are aligned with our five values – Ownership, Focus, Professionalism, Resilience and Pride - each associated with specific behaviours. Together, they create an atmosphere where personal growth is encouraged, nurtured, and recognised.

The Package…

• Company Profit Share – First £3,600 tax free

• 3% Employer Pension Contribution (Minimum 5% Employee Contribution)

• Electric Vehicle Lease & Tax Saving Scheme + company subsidised charge points

• Additional Holiday- 22 days + Bank holidays rising to 27 days with years of service + Birthday Day Off

• Life Assurance

• Health Cash Plan

• Assistance & Wellbeing Plan

• Long Service Awards

• Co-owner Events

• Cycle to Work Scheme

Working hours: Monday-Friday 10-3pm (25 hours per week)

Location: Bourton on the Water

Salary: £26,228 per annum, pro rata

Are you right for us – are we right for you?

Please apply by sending your CV and cover letter to Natalie Moss and tell us why this is the right role for you.

Job Types: Part-time, Permanent

Pay: £17,485.00 per year

Expected hours: 25 per week

Benefits:

• Additional leave
• Company events
• Health & wellbeing programme
• On-site parking
• Profit sharing

Work Location: In person