Logistics Coordinator

Job Summary

We are seeking a highly organised and detail-oriented Logistics Coordinator to oversee and optimise our daily coordination of our traffic management jobs. This job will be based out of new Long Stratton head office just south of Norwich.

The successful candidate will manage & allocate planned works to our qualified operatives as well as deal with emergency traffic management request (meeting our 2 hour response times). This is a fast paced jobs which new setups and requests coming in throughout the day.

This role offers an excellent opportunity for individuals with strong analysis and communication skills to contribute to the efficiency of our logistics operations within a dynamic environment.

About TMO Highways

At TMO Highways, we're more than just a highways and logistics company — we're a team built on trust, teamwork, and pride in doing things the right way. Every day, we help keep the traffic in East Anglia moving by delivering reliable, high-quality solutions that make a difference to utilities and major infrastructure projects alike.

We believe that our people are our greatest strength. That's why we foster a supportive, down-to-earth culture where everyone's contribution matters. Whether you're in the office planning routes or out on the road making it happen, you'll be part of a team that values respect, communication, and getting the job done safely and efficiently. You opinions, experiences, expertise and ideas will be heard, thought about, discussed and actioned. The office environment really is the key to everything we do and we believe that top level management and guidance really shape the attitudes through out the rest of the business.

We've been established over for over a decade and employ more than 110 members of staff. We offer opportunities to learn, develop, and progress your career in a company that genuinely cares.

At TMO Highways, you won't just have a job — you'll have a role you can be proud of.

Responsibilities

• Assigning Planned Works for the next working day.
• Ensuring the collection of completed jobs are done within 4 hours of off-hire.
• Understand the emergency nature of of reactive works and the importance of hitting the 2 hour response time by freeing up staff, utilising staff from other depots and management team to ensure delivery.
• Ensure jobs are covered by the appropriate level of qualification required
• Liaise with external agencies to provide additional staffing numbers.
• Communicate with clients to chase up job progress.
• Maintain clear communication with internal teams, suppliers, and carriers via phone etiquette and professional correspondence.
• Keep abreast of own performance levels & KPI data
• Assist with the checking of
• Support inventory control activities within the organisation's logistics framework.

Skills

• Proficiency in Transportation Management Systems (TMS), AS400, and SyteLine software platforms.
• Strong understanding of supply chain principles and logistics operations.
• Excellent analysis skills to interpret data and optimise processes effectively.
• Effective communication skills, both verbal and written, with a focus on professional phone etiquette.
• Competent data entry skills with high accuracy in fast-paced environments.
• Experience in shipping & receiving procedures, including documentation compliance.
• Strong organisational skills with the ability to prioritise tasks efficiently.
• Good typing speed for efficient data management tasks. This role is ideal for organised professionals eager to develop their career within the logistics sector while contributing to streamlined supply chain operations.

Standard Hours

• Monday to Friday
• Overtime available

Job Type: Full-time

Pay: £35,000.00-£37,000.00 per year

Benefits:

• Bereavement leave
• Casual dress
• Company events
• Company pension
• Financial planning services
• Free parking
• On-site parking
• Paid volunteer time
• Referral programme

Work Location: In person