Team Leader

Become part of one of the UK's most exciting creative and media communities, where fresh ideas, collaboration, and momentum shape every day.

We're looking for a
Team Leader
to support our front-of-house team in Salford Quays, a lively, ever-evolving location filled with talent, visitors, and new possibilities. You'll join seven dedicated Rapport Ambassadors who oversee five standout buildings that anchor this fast-paced, forward-looking sector.

In this role, you'll be the welcoming presence that sets the tone for every interaction. Your leadership will help ensure that guests and clients enjoy a smooth, polished experience across all five sites. From greeting visitors with confidence and warmth to ensuring operations run effortlessly, you'll help bring people and spaces together in one of the UK's most inspiring professional landscapes.

Type of contract:
Full-time, Permanent

Hours:
45 per week (Monday-Friday, shift rota basis from 8 AM to 7 PM)

Ideal start date:
1 December 2025

What will you get?

• Financial freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards
• Secure your future: Benefit from a contributory pension scheme for a stable financial tomorrow.
• Health matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
• Thrive personally & professionally: Unlock endless learning and development opportunities to elevate your career
• Celebrate excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
• Give back to community: Take one paid day off annually to support a cause you're passionate about

Main Responsibilities

• Oversee daily operations to ensure tasks are completed efficiently and to a high standard.
• Support and guide team members, offering direction, coaching, and assistance when needed.
• Coordinate schedules and workloads to make sure the team is properly staffed and organised.
• Handle escalations or issues, resolving problems promptly and professionally.
• Provide a warm, professional, and inclusive welcome to all stakeholders, ensuring every interaction leaves a positive impression.
• Oversee visitor check-ins, passes, and general enquiries with confidence and efficiency.
• Support the front-of-house team by providing seamless cover across multiple buildings, adapting easily to different environments.
• Liaise with security and facilities teams to help maintain a safe, organised, and welcoming reception space.
• Uphold high standards of presentation, ensuring the reception area always looks professional.
• Bring enthusiasm and attention to detail to every task, helping create an exceptional experience for everyone entering the building.

The ideal candidate will

• Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall, Stronger Together.
• Bring a natural warmth and confidence that makes every guest feel instantly welcome.
• Ideally have prior experience in leading and mentoring a team.
• Show adaptability and positivity when moving between different teams and buildings.
• Take pride in personal presentation and delivering a consistently professional image.
• Communicate clearly and respectfully with people from all backgrounds and walks of life.
• Approach each day with reliability, curiosity, and a genuine desire to create great experiences.

About Us
Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.

We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.

Find out more about us and our values at

Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.