Data Analyst

3 days ago

London Area, United Kingdom New Street Consulting Group (NSCG) Full time £40,000 - £80,000 per year

Business / Data Analyst

Location:
Hybrid (3 days in office)

Contract Type:
Permanent or Interim

We are partnering with a leading global financial technology organisation to identify a
Business / Data Analyst
who will play a pivotal role in optimising customer support operations and elevating client experience. This is an opportunity to join a high-growth, international business operating across multiple regions, serving hundreds of thousands of clients worldwide.

The Role

As part of the Trading Services function, you will act as a trusted advisor to senior leadership, leveraging data and analytics to drive operational excellence and customer satisfaction. You will design reporting frameworks, uncover actionable insights, and lead a small team of analysts to deliver impact at scale.

Key Responsibilities

  • Develop and manage performance reporting frameworks across all customer contact channels.
  • Conduct deep-dive analytics to identify operational bottlenecks and efficiency gaps.
  • Integrate customer sentiment metrics (NPS, CSAT, CES) with operational KPIs to inform strategic decisions.
  • Drive predictive and proactive analytics to anticipate demand and improve processes.
  • Lead and mentor a team of analysts, collaborating with cross-functional stakeholders to deliver measurable improvements.

What We're Looking For

  • 3+ years' experience in data analytics, reporting, or related fields.
  • Strong skills in Excel/Google Sheets and familiarity with SQL.
  • Experience with BI tools (Power BI, Tableau, Looker).
  • Solid understanding of customer support metrics and operational performance drivers.
  • Ability to communicate insights effectively to senior leadership.

Why Join?

This is a chance to influence strategy and shape customer experience within a dynamic, global organisation. You'll enjoy a collaborative culture, hybrid working model, and access to tailored development programs.

Interested?

We are considering both
interim and permanent candidates
. Please send your CV to

for a confidential discussion.

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