Technical Support Engineer

Your primary role is to gain a deep understanding of the company's products, processes and industry in order that you can provide technical sales support (both pre and post sale) to internal and external customers to ensure BMDS only ever gives Advice You Can Trust and makes Promises We Keep. In doing so you will identify opportunities for and contribute to engineering change and product development activities to ensure BMDS only ever sell Products That Work.

About The Role

• Provision of technical product support to internal and external customers via phone and email.
• Management of all support requests that come into technical department, ensuring all are responded to promptly, either directly or via other members of technical department.
• Design and manufacture of tooling to produce new variants of existing products.
• Creation of drawings and technical literature to support manufacture and sale of our products.
• Share the knowledge you gain by providing training to colleagues and customers to enhance understanding business wide product knowledge.
• Contribution to engineering change program to maintain efficient manufacture of existing product range.
• Contribute to product/process research, development and improvement projects.
• Adherence to company systems and procedures in delivery of all the above including proactively identifying, justifying and implementing improvements to them.

Required Criteria

• • Technical qualification (Degree, HND or similar) and/or substantial relevant work experience
• Customer facing with excellent verbal and written communication skills, including a professional telephone manner
• Working in a manufacturing environment
• Provision of technical support to sales teams and customers
• Management of multiple simultaneous projects and tasks balancing competing priorities
• Autodesk AutoCAD or similar 2D CAD package
• Commercially aware and highly numerate

Desired Criteria

• • Construction sites and trades, specifically industrial cladding/flat roofing and electrics
• Building regulations
• Vector graphics software such as Adobe Illustrator, Affinity Designer or similar
• Materials science – metals, plastics and composites
• Pultrusion, extrusion, thermoforming, metal and plastic fabrication, mouldings and castings, adhesives/tapes/ sealants/mechanical fasteners, bracketry and hardware, electrical actuators and control systems
• Development of departmental processes to ISO 9001 standards
• Technical authoring e.g. datasheets, installation / manufacturing instructions

Skills Needed

About The Company

At Brett Martin, you'll join a workplace where our teams have created a positive working and learning environment. We have career pathways for everyone, whether you're looking for a specific office role or would like to work hands-on with products. No matter which area of the business you join, you'll find plenty of opportunities to learn new skills and develop a rewarding career.

Company Culture

Brett Martin, established in 1958, is a leading independent manufacturing company based in Northern Ireland, employing around 1,000 people across its UK sites. With a head office in Mallusk, Co. Antrim, it specializes in plastic sheets, roof light systems, and plumbing and drainage products. Known for its commitment to investment in technology, sustainability, innovation, and employee development, Brett Martin is a top Northern Ireland employer. The company boasts a turnover of £195 million, 50% of export sales to over 70 countries, and 25% of its operations are sustainably powered.

Company Benefits

Brett Martin offers a comprehensive range of rewards and benefits to its employees. The company is committed to safeguarding the health, safety, and wellbeing of its staff by providing life assurance, safety wear, HR support, and free car parking. In terms of pay and benefits, employees enjoy competitive salaries, profit-related pay, uniform allowance, and an employer contributory pension scheme. Brett Martin also invests in the development of its employees through access to training courses, progression opportunities, and travel experiences. The company fosters a positive working environment with charity and fun day events, team building initiatives, service-linked holidays, and suggestion scheme rewards.

Retirement plan and/or pension, Free parking, Cycle to work, Open office, Life insurance, Long service recognition, Wellbeing Scheme, Work With Charities, Social Opportunities, Annual Rise, Profit Share, Employee of the Month, Employee Recognition Scheme, Annual performance review, Culture of recognition, On the job learning, Progression opportunities, Access to Health & Wellbeing app, Long service awards, Service recognition increases to annual leave, Staff celebration events

Salary

Not disclosed