Customer Service Advisor

5 days ago

Rugby CV XP, United Kingdom Accident Express Direct Limited Full time

Company Overview

Accident Express Direct Limited is a family-owned business established in 1997, specializing in vehicle repairs and servicing with a commitment to quality and technological innovation. We uphold strict standards to ensure safe and high-quality repairs that meet British Kitemark standards and manufacturer approvals.

Summary

We are seeking a Customer Service Representative to join our team. In this role, you will be the first point of contact for our clients, ensuring excellent service and support as we continue to lead in automotive repair excellence. Your contribution will help us maintain our reputation for quality and customer satisfaction.

Responsibilities:

  • Respond promptly to customer inquiries via phone and email.
  • Provide accurate information about our services and assist customers with their needs.
  • Maintain detailed records of customer interactions and transactions.
  • Demonstrate excellent phone etiquette to create a positive impression.
  • Collaborate with team members to resolve customer issues efficiently.
  • Conduct follow-ups with customers to ensure satisfaction with our services.
  • fleet management/control
  • Stay updated on industry trends and company offerings.
  • Qualifications
  • Proven experience in customer service or related roles.
  • Excellent communication skills, both verbal and written.
  • Strong analysis skills for understanding customer needs.
  • Ability to work effectively in a team environment.
  • Knowledge of the automotive industry is a plus.
  • Problem-solving mindset with attention to detail.

Ready to drive your career forward with us? If you are passionate about delivering outstanding customer experiences in the automotive industry, we would love to hear from you. Apply now and become part of our journey towards excellence.

Job Type: Full-time

Pay: £24,420.00-£35,642.63 per year

Work Location: In person

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