Food and Beverage Assistant

Job Title: Food and Beverage Assistant

Reporting to: Head of Hospitality

Department: House/F&B

Overview of the Main Role:

Parkstone Golf Club proudly sits within the top 100 courses in Great Britain & Ireland and makes every effort to deliver an equally outstanding experience in hospitality.

About the role

Food & Beverage (F&B) assistants will control the floor, maintain a high standard of service to the customer with a can-do attitude and a zest for delivering the best possible service. Directly answerable to the Head of Hospitality, staff will execute tasks with professionalism and a team orientated spirit.

Responsibilities

· Assist in creating a warm and welcoming environment for our guests

· Ensure that guests are seated and provided with menus promptly

· Ensure that all guests' requests and queries are responded to promptly and effectively and an exceptional service is delivered to guests at all times

· Familiarise yourself with the menu and as much information about the food and beverage offering available in order to answer any questions guests may have

· Take food and beverage orders and ensure that orders are communicated to the kitchen and bar promptly and accurately

· Ensure an efficient and safe delivery of all food and beverage orders in line with guest expectations ensuring an exceptional level of service is maintained at all times

· Set up, clear and promptly service tables after use to ensure that guests can be seated in a timely manner

· Ensure the restaurant areas are clean and well presented at all times and assist with cleaning and housekeeping duties as required

· Deal with guest complaints in a friendly and efficient manner, ensuring guest satisfaction at all times and ensure that any guest complaints and comments are reported to management

· Ensure all cash, charge, float and till procedures are carried out in line with agreed procedures

· Prepare all back of house service points with regard to expected numbers for breakfast, lunch or dinner requirements as necessary

· Assist in the set up and preparation, and provide service duties for functions as required

· Support the kitchen staff as and when required and in accordance with hygiene and safety regulations

· Ensure that all front of house and guest areas are well maintained at all times

· Any other duties as directed by Head of Hospitality or other members of the management team

Cont.

Other Relationships & Communications:

· Professional, friendly and service orientated.

· Essential communication skills between customers and supervisors.

Location & commitments

· Part-time, permanent role.

· Shift based with an average of 20 to 30 hours per week

· Must be prepared to work evenings, weekends and bank holidays

· Staff clothing supplied.

Candidate requirements

· Experience of working in a similar role and/or environment (preferably in a high end restaurant within the hotel, leisure or hospitality industry would be a distinct advantage)

· Basic Food Hygiene Certificate (desirable)

· Accurate and efficient cash handling skills

· High standard of personal presentation

· Excellent communication and interpersonal skills with a confident and outgoing personality and an ability to interact with people at all levels

· Ability to take initiative and resolve queries in a practical and positive manner

· Passion for delivering exceptional guest service

· Courteous and pleasant attitude towards guests and colleagues

· Ability to work as part of a team

· Good attention to detail

· Ability to work under pressure and juggle competing priorities in a busy, fast paced and challenging environment with minimum supervision

· Positive and flexible approach to work (weekend and evening work will be required)

· Confident and outgoing personality

· Proof of eligibility to work in the United Kingdom

Job Types: Part-time, Zero hours contract

Pay: £8.60-£11.50 per hour

Benefits:

• Discounted or free food
• On-site parking

Work Location: In person