Forward Deployed Engineer

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Job Category

Software Engineering

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword — it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place Agentforce is the future of AI, and you are the future of Salesforce.

About the Role

We're seeking a highly experienced and strategic Director of Forward Deployment Engineering. This is a critical leadership position responsible for driving the strategic, operational, and technical success of the PubSec segment within the Agentforce Momentum program. This position leads a portfolio of high-value customers and a team of Forward Deployed Engineers (FDEs) and Deployment Strategists (DSs), ensuring alignment between customer outcomes, internal delivery excellence, and the broader Agentforce vision across Salesforce.

This is a unique opportunity to shape the future of AI-powered customer engagement while leading a talented team of technical professionals at Salesforce.

Your Impact

Leadership & Team Management

• Lead a High-Performing Team: Recruit, mentor, and develop a team of Forward Deployed Engineers (FDEs) and Deployment Strategists, fostering their technical excellence and career growth. You'll be responsible for staffing, capacity planning, and ensuring the team has the resources needed for success.

• Ensure Operational Excellence: Monitor key performance indicators, coach your team on improvement areas, and effectively manage complex customer escalations. You'll create an inclusive and psychologically safe environment for your team.

Technical Strategy & Execution

• Maintain Technical Authority: Serve as the ultimate technical escalation point for your team, staying current on Salesforce platform capabilities, AI advancements, and industry trends.

• Guide Implementations: Guide your team in assessing customer technical readiness, removing activation barriers, and developing standardized deployment methodologies. At times, you will directly assist customers with unblocking implementation challenges and guiding best practices.

• Influence Product: Partner with our Product organization on pilot programs and beta testing, sharing valuable implementation insights to inform future innovations.

Customer & Business Impact

• Drive Customer Adoption & Success: Build and maintain strong executive relationships within a defined customer portfolio, ensuring successful Agentforce activation, rollout, and sustained adoption.

• Manage Portfolio Performance: Operationally manage your customer portfolio, monitoring key metrics, delivery activities, and overall account health to accelerate progress toward consumption goals.

• Strategic Alignment: Partner closely with Sales, Account Success, and other teams to help customers activate and consume Agentforce quickly and effectively, delivering measurable business outcomes.

Minimum Requirements

• Proven Leadership: 7-10+ years of progressive experience in technical leadership roles within SaaS or enterprise software companies, with a strong focus on customer-facing deployment or professional services.

• Advanced Technical Skills: Deep understanding of AI, Agentforce, and Salesforce product offerings, with hands-on experience in Salesforce implementation and AI integration.

• Enterprise Customer Focus: Exceptional communication, presentation, and interpersonal skills, with the ability to influence and collaborate effectively at all levels of an organization (technical and executive).

• Problem-Solving Mindset: Demonstrated ability to thrive in a fast-paced, high-growth environment, managing multiple priorities and adapting to change. Resourcefulness, flexibility, and a "get-it-done" demeanor are essential.

• Industry Experience: Public Sector

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Preferred Qualifications

• Experience with Salesforce Data Cloud and/or Agentforce platform.

• Experience building and deploying Agentforce agents or Einstein Bots.

• Familiarity with prompt engineering, LLM integration, and AI governance practices.

• Relevant Salesforce certifications (Advanced Admin, Service Cloud, Data Cloud, Sales Cloud).

Note: Candidates should expect approximately 50% customer-facing travel.

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what's possible — for yourself, for AI, and the world.

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.

We are a recognised Disability Confident member under the UK Government Disability Confident employer scheme. We are committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role. Applicants are welcome to opt-in to the interview scheme as part of the application process. If you would like to apply under the scheme, please click the link to the Accommodations Request Form above and scroll to the UK Disability Confident Scheme section within the form.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

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