Sample Lead

5 days ago

Cheltenham GL UT, United Kingdom Holland Cooper Full time £26,000 - £60,000 per year

Job Overview

This role is the operational backbone of our Samples function. You will be responsible for sample movement, stock integrity, reporting, and operational planning. You will also act as a point of escalation for day-to-day operations.

This is a hands-on role, combining warehouse coordination with administrative precision, data management, and cross-functional communication.

Duties

  • Operational Ownership – Samples, SMS

  • Oversee the smooth, efficient operation of SMS seasons and sample workflow

  • Ensure all sample movements are accurately tracked, recorded, and delivered in a timely manner.

  • Maintain sample library integrity, ensuring stock is stored correctly, rotated appropriately, and accessible.

  • Coordinate efficient movement of stock between HQ and GXO Warehouse ensuring accurate receipts and dispatches.

  • Ensure all internal and external sample requests are processed accurately and on time.

  • Maintain showroom stock and manage clear-downs when required.

  • Uphold safety, cleanliness, and housekeeping standards across all sample locations.

  • Identify issues within SMS processes and lead problem-resolution.

Logistics, Shipping & Documentation

  • Manage booking of all outbound parcel shipments, ensuring timely and accurate dispatch.

  • Monitor and chase inbound sample shipments, keeping stakeholders updated.

Administration, Reporting & Financial Control

  • Own all reporting for Samples operations, providing accurate and timely data.

  • Maintain accurate stock records, tracking all physical movements through the system.

  • Ensure process is followed and help maintain operational discipline within the team.

Cross-functional Support & Coverage

  • Act as point of contact for internal and external stakeholders regarding samples, and SMS activities.

  • Work closely with Design, Buying, creative, wholesale, production, Showroom, and external partners to ensure sample flow meets business needs.

  • Work flexibly across SMS processes depending on business priorities

Skills

  • Experience in warehouse, logistics, or sample management.

  • Strong IT skills, particularly excel

  • High accuracy and attention to detail in fast-paced, time-sensitive environments.

  • Strong communication skills with ability to work across teams and functions.

  • Proven ability to problem-solve and make sound operational decisions.

  • Self-motivated, organised, able to prioritise workload and meet deadlines.

  • Comfortable working both independently and as part of a team.

This role provides a vital function by ensuring the smooth handling of samples. We welcome applications from candidates who are organised, proactive, and eager to contribute to our success in a fast paced environment.

Job Types: Full-time, Permanent

Pay: From £26,000.00 per year

Benefits:

  • Additional leave
  • Company pension
  • Employee discount
  • Enhanced maternity leave
  • Free parking
  • On-site parking
  • Sick pay
  • Store discount

Work Location: In person

Expected start date: 05/01/2026

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