Business Support Officer

Birmingham Children's Trust is going from strength to strength. We are the largest provider of family support and social care services for children, young people and families in the country. Our goal is to become a centre of excellence in both social care and family support. By choosing to work for us, you will be part of a supportive, dynamic service contributing to our service improvement journey to 'Outstanding'.

We are proud to be an Equal Opportunities Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees - a place where we can all be ourselves and succeed on merit.

We actively deliver services that are culturally responsive to the needs of the children, parents and carers we work with to deliver equality, diversity and inclusivity in all we do.

We have an exciting opportunity within Fostering Assessments - part of our Business Support Service for a self-motivated Business Support Officer providing essential support to our practice staff members.

Your tasks will include oversight of quality, monitoring and analysis of KPIs. You will also monitor, co-ordinate and supervise the work of a small team of Business Support Assistants maintaining oversight and monitoring of processes ensuring consistency and maintaining staffing rotas.

You will also have responsibility for fostering finance work, and will be supporting the Business Support Assistants with finance queries and being an escalation point for this.

You will receive training and support in all areas.

You will play an important role in the effective day to day running of the service we are looking for people who are well organised; have good attention to detail and who can work to and meet tight deadlines; you must be able to work effectively within a team environment, be customer and child focused and be able to deliver the role with a flexible approach

We have been rated as 'Good' by Ofsted, following a 2023 inspection.
This is a fantastic achievement for Birmingham Children's Trust, with many positive highlights focusing on areas including the quality of staff leadership, partnership working, safeguarding and corporate parenting.

This is a
hybrid role based in Birmingham
so you must reside within a suitable commutable distance around Birmingham and have the correct right-to-work documents to work in the UK. Sadly, we do not support those who require sponsorship.

About you:
You will be a 'can-do' person, who is passionate about high quality service delivery and performance. You will be able to work effectively within a dedicated team environment, be customer focused and able to deliver the role with a flexible approach.

Key skills we will be looking for in your personal statement include:

• Microsoft programmes: Excel, Word, Teams, Outlook
• Good communication and organisational skills
• Good soft skills: active listening, working with key stakeholders of all levels
• The ability to independently interpret and analyse information and facts to solve

varied problems

• The ability to manage a process, ensuring accurate and timely outputs
• Able to resolve internal/external issues and provide a solution focused response
• Attention to detail with an ability to work accurately e.g literacy and numeracy
• Experience of working in a pressured environment, dealing with several conflicting and changing priorities effectively to achieve business objectives.

What you can expect from us:

• Being part of a positive, supportive, 'can-do' service and wider Trust
• We are a forward thinking, innovative organisation, proactive in delivering the most optimum services for our children, young people and wider local community.
• Career development opportunities
• Regular development discussions

And some of the benefits of working for us, click
HERE
for more about our offer

• Mental health / emotional support - 24/7 employee assistance programme
• Hybrid model of remote working
• 29 days holiday on joining, plus bank holidays. This increases to 32 days after five years' service, and then 34 days after ten years' service
• Generous contributory pension scheme

The campaign closes on 28th November 2025

If you are interested in having a conversation about any of our vacancies, please contact Joanne Cooper, Team Leader on or by email for further information.

Help us to change children and young people's lives

At Birmingham Children's Trust, we are committed to making a positive impact on the lives of over 10,000 children and young people in our city every day. Our mission is to support the most disadvantaged children and young people in Birmingham, ensuring they are safe, happy, and healthy.

Why Join Us?

• Impactful Work - be part of a team that makes a real difference in the lives of the city's most vulnerable children.
• Supportive Environment - enjoy a supportive and collaborative work culture where your contributions are valued.
• Career Development - benefit from tailored development programs, supportive supervision, and a range of learning opportunities to enhance your skills and advance your career.
• Generous Benefits - take advantage of our competitive reward package including generous leave allowance, Local Government pension scheme, and additional benefits.

Our Values
We approach our work with care and compassion, actively listening to the needs of the children and young people we serve. We involve them in the decisions that affect their lives, ensuring their voices are heard and respected.

We are committed to using our resources wisely, ensuring that every penny is spent where it counts the most. We foster collaboration among schools, health professionals, and the police, working together to create a supportive network for our young people.

We believe that when we work as one cohesive team, the children and young people of Birmingham are more likely to thrive. Our unified approach ensures that we provide the best possible support and opportunities for their growth and development.

Join us and together, we can create a brighter future for all.

Safeguarding
At Birmingham Children's Trust, we are committed to safeguarding and promoting the welfare of children and young people.

Depending on the role, you may be asked to undergo the appropriate level of Disclosure and Barring Service (DBS) check to assess your suitability for working with children and young people.

The level of check (Standard, Enhanced, or Enhanced with Barred List) is determined based on the specific responsibilities of the role and the level of contact with children and young people.

We are committed to the fair treatment of all applicants, including those with criminal records. Having a criminal record will not necessarily bar an individual from working with us. This will depend on the nature of the position and the circumstances and background of the offence.

Please note that we reserve the right to close the job early should we reach the required number of applications, therefore please ensure you submit your application and supporting statement early to avoid any disappointment.