Conveyancer Team Lead

2 weeks ago

Remote, United Kingdom Dezrezlegal Full time £32,000 - £45,000 per year

Job Title: Conveyancing Lead

Department: Dezrezlegal

Location: Swansea. Hybrid/Remote Role

Salary: £40 - £45K

Main Purpose of the Role

As a Conveyancing Lead, you will motivate, coach, monitor and lead a small team of conveyancing professionals carrying live files, to achieve high standards in conversion, compliance, and client care. You will handle escalated legal and client care queries while managing a small caseload of up to 40 residential conveyancing files, covering all transaction types.

Key Tasks and Responsibilities

  • Team Leadership: Lead your team with diligence, ensuring adherence to Dezrezlegal's policies, procedures, and professional standards to protect the interests of clients, mortgage lenders, and Dezrezlegal.
  • Relationship Management: Cultivate and maintain strong relationships with team-assigned introducers through regular updates, review calls, and ad hoc support.
  • File Management: Manage a diverse caseload of up to 40 active residential conveyancing files.
  • Performance Analysis: Monitor and analyze your team's file performance, offering solutions to meet targets related to completions, client feedback, timeframes, and revenue.
  • Escalation Handling: Serve as the first point of contact for legal and client care queries, introducer issues, and complaints that originate from within your team.
  • Compliance Oversight: Act as the first point of escalation for Anti-Money Laundering (AML) and Source of Funds matters within your team's file load.
  • Reporting: Provide regular performance reports to the senior management team, using data analysis to identify areas for improvement.
  • Team Collaboration: Work with support departments to promote a culture of teamwork and client care prioritization within dezrezlegal.
  • Strategic Contribution: Actively contribute to the dezrezlegal Executive Team, supporting the strategic development of the business to ensure ongoing growth and success.

Skills and attributes

  • Strong and confident communication skills with the ability to build rapport quickly with a variety of people.
  • Outstanding organisational skills.
  • Positive and enthusiastic personality.
  • Ability to work as an individual and within a team.
  • Customer service orientated & committed to delivering excellent results.
  • Target orientated.
  • Willingness to 'get involved'.

What next?

Apply today and our Talent Acquisition Specialist will be in touch to have a discussion & clarify any questions you may have.

Job Types: Full-time, Permanent

Pay: £40,000.00-£45,000.00 per year

Benefits:

  • Casual dress
  • Company events
  • Company pension
  • Cycle to work scheme
  • Employee discount
  • Health & wellbeing programme
  • Referral programme
  • Store discount

Work Location: Remote

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