First Line Support Officer

1 week ago

London, Greater London, United Kingdom iO Associates Full time £60,000 - £80,000 per year

First Line IT Support Officer - Windows 11 Deployment Project

Location: London (onsite, 5 days per week)

Duration: Contract (3-6 months)

Start date: Week commencing 17th November

Rate: Up to £200 p/d

iO Associates is supporting a large public sector organisation based in London on an exciting Windows 11 laptop deployment project, and we're looking for two experienced First Line IT Support Officers to join the team urgently.

This is a hands-on, fast-paced role supporting the roll-out of approximately 5,000 new Windows 11 laptops, where you'll play a key part in deployment sessions, end-user support, and post-deployment "hypercare."

Key Responsibilities

  • Lead deployment sessions - set up rooms, prepare equipment, and guide users through the rollout process
  • Install and configure new laptops, ensuring accurate inventory management and retrieval of old devices
  • Configure software applications and operating systems, with a focus on Windows 11
  • Test and troubleshoot hardware and software issues to ensure smooth operation
  • Provide first-line support to end users, both onsite and remotely, during and after deployment
  • Maintain accurate documentation of deployment activities, issues, and resolutions

What do we need from you?

  • Proven experience providing first-line IT support in a professional environment
  • Strong knowledge and hands-on experience with Windows 11 (essential)
  • Previous experience supporting or participating in a laptop deployment or hardware refresh project (desirable)
  • Excellent troubleshooting, communication, and customer service skills
  • Ability to work onsite full-time in central London

If you're available immediately and keen to be part of a major technology rollout, we'd love to hear from you.

Apply today to help deliver a successful Windows 11 transition for this leading public sector organisation.

  • First-Line Supervisors of Office and Administrative Support Workers

    4 days ago

    London, Greater London, United Kingdom Mercor Full time £30,000 - £70,000 per year

    Mercor is recruiting First-Line Supervisors of Office and Administrative Support Workers as independent contractors working on a research project for one of the world's top AI companies. This project involves using your professional experience to design questions related to your occupation as a First-Line Supervisors of Office and Administrative Support...

  • First Line Support Engineer

    4 days ago

    London, Greater London, United Kingdom Lester Aldridge Full time £42,000 - £60,000 per year

    We're looking for a proactive and customer-focused 1st Line Support Engineer to join our IT team in London.This is a fantastic opportunity to play a key role in delivering efficient, high-quality IT support across the firm, ensuring smooth day-to-day operations and excellent service to all users.​About the RoleAs a 1st Line Support Engineer, you'll be the...

  • First Line Risk

    3 days ago

    London, Greater London, United Kingdom Swift Transportation Full time £80,000 - £120,000 per year

    ABOUT USWe're the world's leading provider of secure financial messaging services, headquartered in Belgium. We are the way the world moves value – across borders, through cities and overseas. No other organisation can address the scale, precision, pace and trust that this demands, and we're proud to support the global economy. We're unique too. We were...

  • First Line Risk

    4 days ago

    London, Greater London, United Kingdom Swift Full time £75,000 - £120,000 per year

    About UsWe're the world's leading provider of secure financial messaging services, headquartered in Belgium. We are the way the world moves value – across borders, through cities and overseas. No other organisation can address the scale, precision, pace and trust that this demands, and we're proud to support the global economy.We're unique too. We were...

  • First-Line Supervisors of Office and Administrative Support Workers

    3 days ago

    London, Greater London, United Kingdom Mercor Full time €35,000 - €60,000 per year

    About the Role Mercor is seeking experienced First-Line Supervisors of Office and Administrative Support Workers to support a leading AI lab in advancing research and infrastructure for next-generation machine learning systems. This engagement focuses on diagnosing and solving real issues in your domain. It's an opportunity to contribute your expertise to...

  • First Line Risk Manager

    1 week ago

    London, Greater London, United Kingdom Mastercard Full time £60,000 - £100,000 per year

    Our PurposeMastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships...

  • First Line Risk Manager

    4 days ago

    London, Greater London, United Kingdom Mastercard Full time £60,000 - £100,000 per year

    Our PurposeMastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships...

  • Product Specialist, First Line Support

    2 weeks ago

    London, Greater London, United Kingdom 49fd3a29-cd59-4386-a355-a48d5d08988b Full time £35,000 - £55,000 per year

    DescriptionBoard Intelligence is a technology and advisory firm that supercharges boards with the science of board effectiveness. We build better businesses and benefit society.Through a suite of AI-powered software tools, evaluation frameworks, and advisory services that distil twenty years of boardroom experience, we improve the efficiency of board...

  • First Line Manager

    3 days ago

    London, Greater London, United Kingdom GXO Full time £34,080 per year

    Do you have what it takes to drive operational excellence in a fast-paced distribution centre? Can you inspire teams to hit KPIs while maintaining a strong safety-first culture? Are you looking for a role where leadership, accountability, and development go hand-in-hand?If you're nodding "yes" – this could be your next big move.Here at GXO, we're looking...

  • First Line Manager

    4 days ago

    London, Greater London, United Kingdom GXO Full time £29,898 - £29,950 per year

    Do you have what it takes to lead and inspire a team? Can you balance people management with operational excellence? Are you ready to make a real impact in a fast-paced environment?Here at GXO, we're looking for a First Line Manager to join our NHS Supply Chain contract, based in Alfreton. You'll play a key role in planning, coordinating, and supervising...