Technical Service Engineer

1 week ago

Chester, Cheshire, United Kingdom Markem-Imaje Full time £35,000 - £55,000 per year

Location - Chester/Manchester Area

The Role:

As Technical Service Engineer you will be a part of our technical service team, providing technical support to our local customers. You will have an opportunity to develop your professional career in a highly professional environment with innovative equipment.

This is a field-based role covering customers around the
Chester/Manchester/Warrington
area.

What you will do:

  • Perform pre-installations, installations and maintenance activity
  • Perform training, both internally and externally where needed
  • Complete service reports accurately, noting time confirmation, spare part usage, tasks performed, service product, fault/solution codes, installed base data maintenance (serial number, ink, counter value, functional location), reverse flow, billing block code, billing request confirmation
  • Actively promote and sell M-I service products to our customers, improving the up-time of the application and maximizing M-I sales results in addition to ensuring the highest level of customer satisfaction
  • Work in partnership with the sales teams to assist with sales revenue targets and revenue growth
  • Travel to customers site within your regional area along with occasional travel nationally to attend training events and meetings

What you need to have:

  • Experience as a Field Service Engineer or Technical Service Engineer in the industrial or manufacturing sectors, with a strong focus on Electrical/Mechanical technical troubleshooting
  • Full UK Driving License
  • Proven ability to assess technical situations, diagnose issues, and provide proactive, effective solutions
  • Skilled in adhering to procedures while efficiently managing time and tasks in a dynamic environment
  • Proficient in managing multiple tasks simultaneously without compromising quality
  • Certifications in Electrical/Mechanical Engineering, Networking, Software, or related fields are a plus, though not required
  • In-depth knowledge of technical products, particularly those similar to MI's product range, is an advantage but not essential

What we offer:

  • Bonus scheme
  • Company car
  • Performance based yearly merit increase
  • Growth opportunities & international environment

You'll only be the right candidate if you are aligned to our values and culture:

  • Collaborative entrepreneurial spirit
  • Winning through customers
  • High ethical standards, openness and trust
  • Expectations for results
  • Respect and value people

If you believe you match our values and have the experience we're looking for, then apply We can't wait to hear from you

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