Hospitality Operations Manager

Hospitality Operations Manager - SEC, Glasgow | Full-Time / Permanent

£ excellent benefits including healthcare, wellbeing support, 23 days' annual leave plus bank holidays, life assurance, meals on duty, and more.

Levy UK + Ireland

Levy UK + Ireland, the market leader in sports, entertainment, and conference catering, is seeking an experienced Hospitality Manager to support the delivery of exceptional guest experiences at the Scottish Event Campus (SEC). This role is integral to ensuring the highest standards of service, operational excellence, and commercial performance across a diverse portfolio of events.

About the Role

The Hospitality Operations Manager will be responsible for the planning, coordination, and execution of hospitality services across the SEC. Working closely with event organisers and internal departments, the role ensures the seamless delivery of catering and guest services while upholding Levy's operational, safety, and service standards.

This position requires a highly organised and proactive professional, capable of leading large teams, managing multiple priorities, and consistently delivering a premium guest experience.

Key Responsibilities

Event Planning & Operational Delivery

• Collaborate with event planners, clients, and internal teams to understand event requirements and develop integrated hospitality plans.
• Coordinate with catering, facilities, and AV teams to ensure operational consistency and high-quality event delivery.

Leadership & People Management

• Lead, motivate, and support hospitality teams across the campus.
• Communicate operational standards clearly and ensure adherence to See, Care, Share and CARE values.
• Support the recruitment, training, and development of staff to maintain service excellence.

Food & Beverage Management

• Oversee catering operations, ensuring quality, presentation, and menu alignment with event and guest needs.
• Manage inventory, stock control, and cost-efficiency measures.
• Work in partnership with culinary teams to deliver consistent, high-standard F&B experiences.

Guest Experience

• Ensure all guests receive outstanding service and a seamless hospitality experience.
• Monitor feedback, address issues promptly, and implement corrective actions where required.

Financial & Compliance Oversight

• Manage hospitality budgets, monitor expenditure, and identify opportunities for operational efficiencies.
• Ensure compliance with all health, safety, and hygiene regulations and maintain rigorous operational standards.
• Utilise relevant systems and technology to support planning, reporting, and event execution.

Stakeholder & Client Relations

• Act as a key point of contact for hospitality-related queries.
• Maintain effective relationships with clients, suppliers, and internal partners.
• Participate in post-event reviews and support continuous improvement initiatives.

Person Specification

Experience & Knowledge

• Significant experience in hospitality or event management within a high-volume venue or similar environment.
• Proven background in catering or F&B operations.
• Strong understanding of industry standards, trends, and hospitality technology.

Skills & Attributes

• Excellent communication, leadership, and organisational skills.
• Strong financial acumen, including experience in budgeting and cost control.
• Effective problem-solving skills with the ability to make sound decisions under pressure.
• Customer-focused mindset with a commitment to service excellence.
• Flexibility to work evenings, weekends, and event-led schedules.

Why Join Levy at the SEC?

This role offers the opportunity to be part of one of the UK's most prestigious event campuses while contributing to Levy's reputation for delivering exceptional food, service, and hospitality. You will join a professional, high-performing team with strong opportunities for career development within a leading global organisation.