Guest Experience Agent

2 weeks ago

London WT NP, United Kingdom The London EDITION Hotel Full time £26,104 per year

We are looking for a driven, diligent and friendly Guest Experience Agent to join the team at The London EDITION hotel.

Would you like a job that gives you…

  • Food on shift – Meals on us
  • Late evening/Early morning taxi allowance up to £20
  • Uniform Provided - Dry cleaning included.
  • Discounted accommodation in over 9,000 hotels all over the world. Yes, 9,000
  • Discounted food & drink in all our restaurants and bars
  • Discounts for your friends and family
  • £5 breakfast when staying in most of our European hotels
  • Specially curated discounts in thousands of shops
  • 24-hour employee assistance helpline
  • Wellness and mental health programmes
  • Amazing employee parties
  • 28 Holiday days (including bank holidays) increasing with length of service
  • Eye test vouchers and contributions towards glasses
  • Instant employee recognition
  • Employee of the month nominations with generous prizes
  • Unlimited career opportunities (internationally and locally)
  • Internal transfer and promotion opportunities
  • In-house training and development team with a strong focus on career progression and personal growth
  • much more

As a Guest Experience Agent you will be:

  • Responding to internal and external phone calls, emails and messages quickly and efficiently
  • Managing guest requests, arrangements and queries
  • Greeting guests and anticipating their needs throughout the stay
  • Delivering a seamless check in and check out procedure
  • Reporting and record keeping

Our most successful Guest Experience Agentis someone who :

  • Is a clear communicator
  • Is organised and detail oriented
  • Has flexibility to work a variety of different shifts
  • Has previous experience in a similar hospitality environment
  • Has a passion for delivering enchanting and memorable service

EDITION Hotels combine the visionary genius of boutique hotelier Ian Schrager, the service delivery of a world-class luxury hotel, and the global reach of Marriott International to create an entirely new experience in the world of hospitality. Our hotels are stunning microcosms of the world's top cities, featuring the finest in dining, entertainment, nightlife, and service to create an enchanting experience that makes your spirit soar.

If this sounds like the perfect place for you, apply to be our next Guest Experience Agent today

EDITION is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Job Types: Full-time, Permanent

Pay: £26,104.00 per year

Benefits:

  • Canteen
  • Company pension
  • Cycle to work scheme
  • Employee discount
  • Health & wellbeing programme
  • Referral programme

Work Location: In person

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