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Partner Relationship Manager

2 weeks ago

Cannock, Staffordshire, United Kingdom Elavon, Inc. Full time £40,000 - £60,000 per year

At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that's what we call the courage to thrive.   We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One. 

As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we're building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other. 

Job Description

Are you passionate about building high-impact partnerships and driving commercial growth? We are currently recruiting for our Partner Relationship Management team where the successful candidate will take ownership of a portfolio of tier-one ISO partners in the UK.

You will collaborate across departments to deliver innovative solutions, deepen partner engagement, and ensure Elavon remains the primary acquiring partner. If you thrive in a fast-paced environment and have a strong commercial mindset, this could be a good fit

Key Responsibilities

  • Manage a Portfolio of tier one ISO Partners with strategic importance to Elavon.
  • Build a strong cohesive partnership to ensure future goals are strategically aligned with our focus points of distribution, increased value and optimisation.
  • Achievement of set monthly and annual new business and commercial plans  for each Partner as determined by the company and in accordance with the "I am Elavon" and Strategic Account Management (Internal Sales Methodology Programme).
  • Optimise opportunities to upsell and introduce the sale of more Elavon value added services and products where possible.
  • Establish deep relationships with a view to wherever possible ensure Elavon is the primary acquiring partner for our ISO partners.
  • Responsible for Managing all work activity / leads / sales through the company systems including – Salesforce and ensuring all internal processes are adhered to.
  • Interpreting and applying legal contractual terms to partnership, looking for ways to optimise and enhance wherever possible.
  • Take ownership of your Partner Accounts to ensure that they grow and develop.
  • Create and develop the partnerships to drive and maintain existing revenues.
  • Reporting accurately on a weekly basis through the CRM system ensuring that you can clearly represent the engagement and activity you have completed both internally and externally each week.
  • Build a robust process flow.
  • Complete monthly and quarterly Business Reviews to monitor Partner performance, growth and future strategy.
  • Build knowledge of Elavon's capability and sell these product lines into the existing partnership where appropriate.
  • Maintain a high awareness and knowledge of the business market, card payment industry, competitors and internal activities to ensure that all business opportunities are identified, considered and closed appropriately.
  • Build strong internal relationships with key stakeholders ie, Operations, Pricing, Credit and Risk, Legal and Marketing, as required to ensure that partner opportunities are managed quickly and effectively through the partner customer journey.
  • Maintain professional partner liaison and ensure the ethics of the "Elavon Way" are followed at all times.
  • An understanding of ISO's and the technical integrated ecosystem is advantageous  to this role.

    Skills and Competencies
  • Maintain Professional standards at all times.
  • Partner Advocacy.
  • Ability to strongly articulate interally the needs of your Partners.
  • Work independently.
  • Build strong internal and external relationships.
  • Collaborate across multiple departments.
  • Bring innovation and growth to your Partner portfolio.
  • Excellent planning and organisational skills.
  • Ability to be flexible and work within a matrix organisation.
  • Strong new business development skills set ideally in Partnerships.
  • Must be able to clearly demonstrate the ability to Manage multiple Key strategic Partners.
  • Proven ability to overachieve on targets and strategic goals set.
  • Broad commercial and Financial acumen.

Technical Knowledge

  • Understanding on current trends and future solutions in card payments.
  • Hardware and software knowledge in the card payment landscape would be an advantage.
  • Experience in ISO, ISV technical and commercial models and landscape.
  • Forecasting and margin management as a commercial tool.

Qualifications

  • Experience in the Payment industry strongly preferred.
  • Demonstration of previous Sales and Account Management training would be an advantage.

If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits:

We offer an exciting, fast-paced and diverse working environment with employees of many different nationalities. We provide benefits to help you protect your health and financial security; and give you peace of mind. We also invest in your career growth with development resources that give you the opportunity to stretch and shine.

Posting may be closed earlier due to high volume of applicants.