Field Service Engineer

3 days ago

Poole, Poole, United Kingdom IPS Group Full time

Job Description:

Overview
We are a leading provider of innovative parking technology solutions, dedicated to transforming the parking experience for both public and private sectors. Our cutting-edge products and services are designed to enhance efficiency, security & convenience in parking management.

Job Purpose
To provide comprehensive field-based electronic & electro-mechanical engineering support to customers in the UK, installing and maintaining customer equipment.

Main Duties

  • Provide mobile engineering support to the company installations in the field.
  • React to faults and incidents relating to products throughout the region.
  • Carry out commissioning of products and first-line training to customers.
  • Complete the necessary paperwork/IT Systems use for adherence to customer support Service Level Agreements (SLAs).
  • Effective communication with support staff.
  • Liasing with customers to provide technical advice and support.
  • Working closely with the Technical Support Manager to deliver a best-in-class level of support.

Person Specification

  • Electrical & Mechanical Engineering experience within a field-based role is essential.
  • Ability to fault find with an attention to detail and a determination to succeed.
  • Good verbal & written skills.
  • A desire to build and maintain collaborative working relationships with internal and external stakeholders.
  • A self-starter, who is conscientious and trustworthy in dealing with revenue-generating products.
  • A drive and passion for continuous improvement of company products.
  • Able to work under pressure maintaining a calm persona.
  • Flexible, can-do attitude, with a willingness to go the extra mile.
  • PC Literate, including proficiency in MS Office.
  • Prepared to visit our UK Headquarters based in Doncaster as and when required for meetings/training and may have to stay away should there be a requirement for this.

Additional Requirements

  • Full UK Driving Licence (not exceeding 6 penalty points)

Health & Safety Statement

Under the Health & Safety at Work Act, everyone has legal responsibility for their own welfare and for the health and safety of others. Any queries you may have relating to health & safety matters should be raised in the first instance with your supervisor, your manager, or a member of the HR Department.

If you are passionate about engineering and eager to contribute to innovative projects, we encourage you to apply for this exciting opportunity as a Field Engineer.

Job Types: Full-time, Permanent

Schedule:

  • Day shift
  • Monday to Friday

Work

Location:
On the road - Area Hampshire & Dorset

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