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Customer Service Advisor

2 weeks ago

Luton, Luton, United Kingdom ALL LED Ltd Full time £26,000 - £27,000 per year

================ IMPORTANT INFORMATION FOR APPLYING ================

This position is
NOT REMOTE. IN-OFFICE ONLY

This position is
BASED
in
LUTON, UK
and is
ON SITE & IN PERSON ONLY

There are
NO FREELANCE
opportunities

A
HIGH LEVEL
of both written and spoken
BRITISH ENGLISH
is required

If you
do not match
the above
criteria
, please do not apply

Please supply a CV when applying.

For all other details of the job please see the specification below.

===============================================================

Role & Responsibilities

  • Ensuring all customer orders are processed accurately and the lead times set.
  • Understanding product availability and ensuring customers are fully informed at every stage of the order process.
  • Release of orders to the warehouse for picking.
  • Making sure relevant systems are updated with customer details and information is captured correctly and accurately.
  • Attending customer queries.
  • Investigating any discrepancies with order deliveries or invoice issues whilst communicating with our customers and internal stakeholders to resolve issues.
  • Liaising with Warehouse Manager.
  • Working with the sales team to proactively support any potential sales leads.

Qualifications/Knowledge/Skills/Experience

  • Fluency in English, both written and verbal, must be excellent.
  • Excellent interpersonal and active listening skills.
  • Multitasking skills and good organisational abilities.
  • IT literate.
  • Ability to work calmly under high-stress situations.
  • Ability to sell and upsell.
  • Ability to work well in a team.

Personal Attributes

  • Strong communication skills.
  • Self-motivated and capable of working independently or as part of a team.
  • Adaptable to changing priorities and deadlines.

Benefits

  • Competitive salary and benefits package.
  • Opportunities for professional development and training.
  • Collaborative work environment.

Job Type: Full-time, Permanent

Pay: £26,000.00-£27,000.00 per year

Reference ID: AL/CSA/2025