IT Analyst

Established in 2004,
OLIVER
is the world's first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences.

As a part of
The Brandtech Group
, we're at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our
AI solutions
enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results.

Role:
IT Analyst
(18 Month FTC)
Location:
London, England, United Kingdom
(Required on-site 5 x days per week)
ROLE MISSION
As an Apprentice IT Support Analyst, you will join our IT Support team to provide first-line technical assistance to internal users across the organisation. This is an excellent opportunity for someone looking to start a career in IT, gain hands-on experience, and develop core technical and customer service skills.

What You Will Be Doing In Your Role

• Provide first-line support for hardware, software, and network issues.
• Respond to helpdesk tickets, emails, and calls promptly and professionally.
• Assist with new starter setups, including device configuration and account provisioning.
• Troubleshoot and resolve common technical problems under supervision.
• Escalate complex issues to senior analysts or relevant teams.
• Maintain accurate records of incidents and resolutions in the ITSM system.
• Support routine maintenance tasks and system updates.
• Ensure compliance with IT security and data protection policies.

What Skills Will Help You Be Successful

• Basic understanding of IT systems, hardware, and software.
• Strong problem-solving and communication skills.
• Ability to work collaboratively in a team environment.
• Enthusiasm for learning and developing technical skills.
• GCSEs (or equivalent) in English and Maths; A-levels or equivalent desirable.
• Familiarity with Microsoft Office 365 and Windows operating systems is a plus.

About Our Company
Lots of agencies say they're different. OLIVER is.

OLIVER believes that agencies work better inside a brand's organisation; delivering more effective work at the speed required to drive modern businesses forward. Using our unique Inside Intelligence methodology, we build specialist, dedicated in-house agencies that collaborate with clients to form better marketing solutions.

Established in 2004, our model is now driven by over 4000 people, working across more than 200 in-house agencies globally. Clients include The Guardian, Unilever, Barclaycard, PepsiCo, AXA, The AA, Adidas, BMW, Post Office, and 3M. OLIVER is part of the Inside Ideas Group (IIG), which also includes a global content agency to Adjust your Set, design, experience, and engineering company DARE and property marketing specialists Aylesworth Fleming.

OUR VALUES
We are a company built on our values, we have given you a brief overview below but would love to tell you more.

Be
Ambitious
to succeed

Be
Imaginative
to push the boundaries of what's possible

Be
Inspirational
to do groundbreaking work

Be
always learning and listening
to understand

Be
Results-focused
to exceed expectations

Be
actively pro-inclusive and anti-racist
across our community, clients and creations

Follow us on Instagram

Job Id: 8874

Our Values Shape Everything We Do
Be
Ambitious
to succeed

Be
Imaginative
to push the boundaries of what's possible

Be
Inspirational
to do groundbreaking work

Be
always learning and listening
to understand

Be
Results-focused
to exceed expectations

Be
actively pro-inclusive and anti-racist
across our community, clients and creations

OLIVER,
a part of the Brandtech Group, is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected. All applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status, or any other characteristic protected by local laws.
OLIVER has set ambitious environmental goals around sustainability, with science-based emissions reduction targets. Collectively, we work towards our mission, embedding sustainability into every department and through every stage of the project lifecycle.