Field Service Engineer Level 3

Company Description

Smiths Detection, part of Smiths Group, is a global leader in threat detection and screening technologies for aviation, ports & borders, defense, and urban security. Our expertise is spread across 5 R&D centers, 21 Global Offices and 7 Manufacturing Sites with 3000 Brilliant minds globally contributing for over 40 years at the frontline which enables us to deliver the solutions needed to protect our society from any threat and illegal passage of explosives, prohibited weapons, contraband, toxic chemicals, and narcotics. Every minute of every day, our technology and talented team members help to make the world a safer place -

Job Description

Job Description:

We have an amazing opportunity right now to join our Service department based in the Gatwick region- covering customers such as Gatwick Airport, Southampton International Airport and Bournemouth Airport, as a Field Service Engineer – III.

Please note when travelling to work, you are paid door to door, so no gifted travel time is required.

This is a critical position where you troubleshoot, service, install and repair Trace and X-ray equipment with strong knowledge of mechanical and electrical.

We're looking for someone with drive energy and strong self-motivation who is eager to work on high visibility projects.

Join us and we'll help build your career further, offering excellent opportunities for growth across the business, both locally and globally. You'll experience an inclusive environment, with strong leadership and a focus on safety and wellbeing. You'll also have the flexibility to choose from a wide range of benefits to suit your lifestyle, offering you and your family support from a health and wellbeing, financial and lifestyle perspective.

Due to the sensitive nature of the work involved, we can only consider applicants that are eligible for the UK security clearance.

Duties and Responsibilities:

• Responsible for meeting daily service repair needs and driving customer satisfaction.
• Installs, repairs, and maintains equipment in the field; provides customer training as required.
• Documents all inspections, maintenance, repair work and submits paperwork in a timely basis.
• Order, install, and return parts and manages repair parts cycle time.
• Reviews all logs for open issues and prepares formal reports to customers as necessary.
• Ensures that tools and test equipment are properly maintained and calibrated
• Assesses product/equipment performance based on field support data; recommends modifications or improvements.
• Seeks to provide technical support to customers and other service professionals as required.
• May participate in site surveys, pilot program service activities, attend meetings, champion special projects and prepare exclusive reports.
• Possesses a solid level of technical knowledge on the company's Trace and X-Ray technologies.
• Establishes and maintains a close relationship with senior level FSE's and Product Managers to support the needs of the customer and remain aware of current technical trends.
• Exercises every available measure to control and minimize costs.
• Comply with and ensure department compliance with Company health, safety and environmental policies.

About You:-

• Associate's Degree or Related Trade Certification Level 3 Engineering qualification (electrical, electronic, mechanical).
• Equivalence achieved through comparative work and life experience is acceptable.
• Live within commute of either Gatwick Airport, Southampton International Airport and Bournemouth Airport, as a Field Service Engineer – III..
• Experience with mechanical and Air- conditioning Systems desirable.
• Computer literacy; competency in use of all programs within MS Office Suite and aptitude for learning specialized software programs.
• Some experience directly involved in troubleshooting and field repair of electrical and electronic systems and equipment.
• Experience in troubleshooting, field repair or technical support activities centred on Electrical and Mechanical systems and equipment is desirable.
• Individuals shall possess excellent communications skills and have a strong orientation for customer focus and teamwork. Must always be responsive to all customer issues.
• Must be willing & able to travel at short notice.
• An element of manual handling will be required.

Qualifications

Technical Knowledge:

• Associated degree, ONC, HNC, or equivalent technical training or related experience is required.
• Equivalence achieved through comparative work and life experience is acceptable.
• Experience with mechanical and Air- conditioning Systems desirable
• Experience directly involved in troubleshooting and field repair of electrical and electronic systems and equipment.
• Computer literacy, competency in use of all programs within MS Office Suite and aptitude for learning specialized software installation and programs.
• Use of metrology and handheld tools
• Experience in troubleshooting, field repair or technical support activities centred on Electrical and Mechanical systems and equipment is desirable
• Has a working knowledge of PC applications (MS Applications, SAP, and Reporting tools) to provide clear, concise information summaries as required.

Skills and Ability

• Able to work autonomously
• Self-motivated, proactive, reliable, and accountable individual
• Excellent customer service skills and the ability to handle stressful situations.
• Possess excellent organizational, communication, interpersonal skills with the ability to multitask several projects at once.
• While supervision is not considered a primary responsibility of this position, there may be instances where supervision of ot hers on a project basis may be required.
• Possess solid communication skills, both oral and written and problem-solving skills.
• Individuals should possess good communications skills and have a strong orientation for customer focus and teamwork. Must be responsive to all customer issues at all times. Must have own credit card and be willing & able to travel at short notice.
• An FSE must be team oriented and flexible, and actively seeks to share information and assist his peers.

Additional Information

To find out more about life at Smiths Detection check out our LinkedIn and follow our story

Join us for a great career and competitive compensation & benefits whilst keeping the world a safer place.

Diversity & Inclusion:

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race, colour, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.

At no time during the hiring process will Smiths Detection, Smiths Group, nor any of our recruitment partners ever request payment to enable participation – including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career's website )

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.

At no time during the hiring process will Smiths Group, nor any of our recruitment partners ever request payment to enable participation – including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career's website (Careers - Smiths Group plc)