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Service Design and Transition Lead
2 weeks ago
Base Location:
Perth, Aberdeen, Inverness or Glasgow
Salary:
£50,100 - £75,100 + performance related bonus + a range of benefits to support your finances, wellbeing and family.
Working Pattern:
Permanent | Full Time | Flexible First options available
The role
The Service Design and Transition Lead is a pivotal role within SSE Transmission's Digital team, responsible for ensuring that new and enhanced Operational Technology (OT) and IT services are effectively designed, transitioned, and embedded into live operations.
We're seeking a candidate who is passionate about delivering seamless, secure, and resilient service experiences, ensuring continuity between design, build, and operation in an increasingly digitalised operational environment.
This role underpins the reliability, safety, and performance of SSE's critical OT infrastructure, enabling the organisation to meet regulatory obligations and support the growing demands of the transmission network
You Will
- Lead service design and transition for OT and IT services, ensuring operational readiness, security, and regulatory compliance.
- Define and document service support models for OT systems and digital platforms, including incident response, maintenance, and third-party engagement.
- Develop and manage transition plans that minimise operational disruption and maintain compliance with NIS Regulations and industry standards.
- Translate technical designs (ODS, IDS, architecture blueprints) into practical service design deliverables and support models.
- Collaborate and govern across teams to ensure end-to-end service assurance, risk mitigation, and continual improvement within the service management framework.
You Have
- Proven experience delivering service design and transition in regulated or critical infrastructure sectors (e.g., utilities, energy, manufacturing).
- Strong understanding of Operational Technology (OT) environments and IT/OT integration (e.g., SCADA, substation automation, control systems).
- Deep knowledge of ITIL v4 practices, especially Service Design, Transition, and Continual Improvement.
- Skilled in translating technical designs into practical, supportable service models and managing third-party suppliers/integrators for service accountability.
- Excellent stakeholder engagement and communication abilities with a strategic, analytical mindset focused on operational impact and practical solutions.
About SSE
SSE has a bold ambition – to be a leading energy company in a net zero world. We're investing around £10 million a day in homegrown energy to help power a cleaner, more secure future. Our investment will see us build the world's largest offshore wind farm and transform the grid to deliver greener electricity to millions.
Our IT division powers growth across all SSE business areas by making sure we have the systems, software and security needed to take the lead in a low carbon world. They provide expertise, advice and day-to-day support in emerging technologies, data and analytics, cyber security and more.
Flexible Benefits To Fit Your Life
Enjoy discounts on private healthcare and gym memberships. Wellbeing benefits like a free online GP and 24/7 counselling service. Interest-free loans on tech and transport season tickets, or a new bike with our Cycle to Work scheme. As well as generous family entitlements such as maternity and adoption pay, and paternity leave.
Work with an equal opportunity employer
SSE will make any reasonable adjustments you need to ensure that your application and experience with us is positive. Please contact David on / to discuss how we can support you.
We're dedicated to fostering an open and inclusive workplace where people from all backgrounds can thrive. We create equal opportunities for everyone to succeed and especially welcome applications from those who may not be well represented in our workforce or industry.
Ready to apply?
Start your online application using the Apply Now box on this page. We only accept applications made online. We'll be in touch after the closing date to let you know if we'll be taking your application further. If you're offered a role with SSE, you'll need to complete a criminality check and a credit check before you start work.
