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Field Service

2 weeks ago

Bristol, Bristol, United Kingdom Prescott's, Inc Full time £60,000 - £80,000 per year
Join the team at Prescott's, Inc. - where quality meets care.
Prescott's is a leading medical device services company, trusted by healthcare professionals across the country. We specialize in the distribution and expert refurbishment of essential medical equipment, including sterilizers, surgical microscopes, pumps, monitors, anesthesia machines, and more. Our mission is to enhance the quality of healthcare by ensuring providers have access to reliable, high-performing equipment. If you're passionate about supporting the frontlines of care through innovation and service, we'd love to have you on our team.

This position will support Prescott's, Inc.

As a Field Service & Technical Sales Specialist at Prescott's, you will play a key role in supporting healthcare facilities across the South and Southwest England territory. This hybrid role blends technical service delivery with strategic account growth, where you will serve as both a technical expert and a trusted advisor, helping healthcare customers achieve operational up time while identifying new opportunities for repair services, refurbishments, and long-term service contracts. This is a hands-on, field-based role focused on inspecting, maintaining, and repairing surgical microscopes and related equipment. You will work directly with hospitals and clinics to ensure their systems operate safely, efficiently, and in compliance with company and OEM standards.

This position is ideal for candidates with a strong technical background-particularly in biomedical, mechanical, or engineering fields-who enjoy working with tools, solving problems onsite, and building trusted relationships with customers. While sales experience is helpful, it is not required; we provide full training to help you develop the customer-facing and commercial skills needed to grow within the role.

This role offers a competitive base salary with unlimited commission potential. Our commission structure rewards performance for completed service contracts, repairs, and refurbished microscope sales. High-performing specialists can achieve total earnings in the range of £60,000-£80,000 per year.

This position can be worked in Bristol, England.

Responsibilities:
  • Inspect and assess medical equipment to identify service needs, diagnose operational issues, and recommend appropriate repair or maintenance solutions.
  • Perform scheduled preventive maintenance and safety inspections on surgical microscopes and related equipment in accordance with OEM and company standards.
  • Work closely with hospitals, clinics, and surgical teams to ensure their equipment operates safely and reliably.
  • Build and maintain trusted relationships with healthcare professionals through excellent service, professionalism, and responsiveness.
  • Travel to customer sites to perform hands-on service work, attend service meetings, and identify opportunities for ongoing maintenance or refurbishment support.
  • Drive new business and account growth within the assigned territory, identifying opportunities for service contracts, refurbishments, and equipment sales.
  • Respond promptly to multiple weekly service calls, prioritizing urgent repair needs and delivering fast, effective resolutions to keep clinical operations running smoothly.
  • Ensure all service activities comply with company policies, procedures, and regulatory requirements.
  • Represent Prescott's at industry conferences and trade shows by showcasing our service capabilities, engaging with new clients, and strengthening brand awareness.
Requirements
  • Must be eligible to work in the UK (no sponsorship available).
  • University degree, technical diploma, or equivalent experience in biomedical engineering, mechanical engineering, or a related technical field.
  • 1-3 years of experience in field service, biomedical engineering, or technical sales within the medical device or healthcare industry.
  • Strong technical acumen with the ability to diagnose, repair and maintain complex medical or industrial equipment.
  • Proven ability to build relationships and influence purchasing decisions in a professional setting.
  • Comfortable balancing hands-on service work with customer-facing commercial responsibilities.
  • Ability to read and interpret service manuals, schematics, and technical documentation.
  • Excellent communication and customer service skills with a professional, solution-oriented approach.
  • Organized and self-motivated, and capable of managing priorities across a wide geographic territory.
  • Proficient with CRM systems and Microsoft Office Suite; experience with ERP or field service software is an advantage.
  • Willingness to travel frequently within the assigned territory (approximately 60-80%).
Benefits

What we offer:

At Prescott's, we prioritize your well-being and growth with a comprehensive benefits package including:

* Vacation

* 20 paid holidays plus bank holidays

* Uncapped commission

* Workplace pension

* Company phone and iPad

But we don't stop there - we're committed to your continuous learning and development, offering opportunities for training, workshops, and certifications. Our fun and inclusive work environment celebrates diversity and fosters growth, making every day an opportunity to thrive.