Deputy Clinic Manager

3 days ago

North Somerset BS NE, United Kingdom Gladstones Residential Full time £30,000 - £40,000 per year

Job Summary

The Deputy Manager supports the day-to-day leadership, coordination, and effective operation of the drug and alcohol treatment centre. Working closely with the Registered Manager, they ensure that high-quality, person-centred support is delivered to individuals affected by substance misuse. The role involves overseeing clinical and psychosocial services, supervising staff, ensuring compliance with regulatory and safeguarding standards, and promoting a safe, therapeutic, and recovery-focused environment. The Deputy Manager also contributes to service development, performance monitoring, risk management, and partnership working with external agencies to ensure seamless care pathways for clients. This position plays a key role in maintaining service excellence and supporting positive outcomes for clients throughout their recovery journey.

Responsibilities

  • Support the Registered Manager in overseeing daily operations and ensuring smooth service delivery.
  • Provide leadership, supervision, and line management to multidisciplinary staff teams.
  • Ensure all care and treatment plans are person-centred, evidence-based, and regularly reviewed.
  • Oversee safeguarding processes, risk assessments, and incident management to maintain client and staff safety.
  • Monitor service performance and ensure compliance with CQC standards, organisational policies, and statutory requirements.
  • Support clinical governance activities, including audits, quality assurance, and service development.
  • Coordinate admissions, assessments, and care pathways to ensure timely and effective intervention.
  • Build positive working relationships with external agencies, including healthcare providers, local authorities, and community partners.
  • Manage rota planning, staffing levels, and workforce development needs.
  • Handle client concerns, complaints, and service feedback in a professional and solution-focused manner.
  • Support training, coaching, and professional development of staff.
  • Contribute to business development, operational planning, and continuous improvement initiatives

Qualifications & Experience

  • Experience working within drug and alcohol services, mental health, supported accommodation, or similar social care settings.
  • Previous supervisory or team-leader experience within a care, treatment, or support environment.
  • Knowledge of substance misuse, detoxification processes, harm-reduction approaches, and recovery models.
  • Strong understanding of safeguarding (Adults & Children) and risk management procedures.
  • Familiarity with CQC regulations, quality standards, and clinical governance.
  • Excellent communication, leadership, and decision-making skills.
  • Ability to work effectively with multidisciplinary teams and external partners.
  • Strong organisational and time-management skills, with the ability to handle competing priorities.
  • Competent in record-keeping, report writing, and using digital care systems.

Job Type: Full-time

Pay: £30,000.00 per year

Benefits:

  • On-site parking

Ability to commute/relocate:

  • North Somerset BS23 4NE: reliably commute or plan to relocate before starting work (required)

Experience:

  • Substance Misuse: 3 years (preferred)

Work Location: In person

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