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Service Manager

2 weeks ago

Egham, Surrey, United Kingdom NViro Full time £45,000 - £47,560 per year

Service Manager / Housekeeping Manager

Full Time (40 Hours)Salaried Egham

Service Manager / Housekeeping Manager

Do you have sound experience as a Service Manager, Housekeeping Manager, or an Account Manager in the Contract Cleaning industry or hospitality, either for a single site or an area, and are looking for your next challenge?

Are you self-motivated and organised, with excellent communication skills, experience working with KPIs and budgets and the ability to build outstanding relationships with customers and clients in a fast-paced environment?

If so, you've got the skills to be considered for our position of Service Manager for our contract with Royal Holloway, University of London in Egham (Surrey):

The Job:

  • Job title: Service Manager.
  • Hours: 40 hours a week, Monday-Friday
  • Salary package: £45,000 to £47,600 p.a. DOE plus commission (OTE between £3,000 and £6,000 p.a.).
  • The contract: Set in 135 acres of hilly parkland and named one of the most beautiful campuses in the world you will be looking after the on-campus residences for students. You will look after a team of around 50 cleaners, 2 Site Supervisor, a Deputy Service Manager and around 100 seasonal cleaners for the busy conferencing period every summer.

As our Service Manager / Housekeeping Manager at Royal Holloway, University of London, you'll find we are not just your average cleaning company. At Nviro we are proud to be a professional services provider of clean, hygienic and safe environments. You'll be a valued strategic partner to the distinguished and prestigious university. Like us, you'll put your people first and strongly believe that if you treat your colleagues the right way, they will proudly deliver a professional service to your customers.

Our contract with the university includes all residential and communal areas on campus all year round, with peak periods for conferences. During term time, you will provide motivation and support to your team on the day-to-day delivery of excellent service. During the busy conferencing periods, you will be responsible for managing the arrivals and departures cleaning as the residences are transformed into a hotel-style service.

As our Service Manager / Housekeeping Manager you'll be site-based and work with a diverse team of a Deputy Service Manager, two Site Supervisors and about 50 cleaners. You'll be the first point of contact for the client, delivering service excellence, trusted consultative advice and optimum customer satisfaction. As the technical expert for the cleaning solution across the campus, you will be comfortable managing and monitoring performance management information against the contract requirements.

You must have great IT and financial skills which will enable you to use client systems and interpret data to optimise resource planning especially during the busy conferencing periods, work with and towards KPIs and budgets and to price and invoice any non-routine work at the appropriate level.

This would be a great opportunity for someone who has previously worked as a Housekeeping Manager in the hospitality industry.

Why should you work for Nviro?

When you look at us as a company you will find that Nviro is not just your average cleaning company:

  • We are proud to be a professional services provider of clean, hygienic and safe environments.
  • We are a valued partner for universities, schools, colleges and local authorities.
  • We put our people first and strongly believe that if we treat our colleagues the right way, they will proudly deliver a professional service to our customers.

As well as a competitive pay rate, we are offering a suite of benefits to all our colleagues which is continuously updated. Our benefits for you include:

  • Flexible working.
  • 26 days holiday (plus bank holidays).
  • Annual 'Be a hero' volunteer day.
  • Employee discount portal.
  • Income protection.
  • Cash health plan.
  • Employee assistance programme.
  • Access to 24/7 GP service and dental benefit.
  • Annual Get Together and awards.

If this sounds like the sort of eNVIROnment you want to work in, apply now

Early application is encouraged as we regularly review applications throughout the advertising period & reserve the right to close the advert early.

We are an equal opportunities employer, and we welcome applications from all suitably qualified persons.

If the position of Service Manager / Housekeeping Manager is not quite right for you, don't hesitate to get in touch about other positions we have within the business, e.g. Contract Manager, Deputy Service Manager, Area Cleaning Manager, or positions in our other Departments e.g. Sales or Business Development.

INDSJ