Financial Support Officer

4 days ago

London, Greater London, United Kingdom GEDU CAREERS Full time £25,000 - £40,000 per year

JOB TITLE:  Finance Support Officer (Part Time)

REPORTS TO TITLE: Finance Support Supervisor

BUSINESS FUNCTION/ SUB-FUNCTION:   Finance

LOCATION: London Bow Road

­­­­­­­­­­­­­­­­­

ROLE PURPOSE:

The Finance Support Officer reports to the Finance Support Supervisor and is responsible for supporting students with their Student Finance applications during the admissions and enrolment processes. You will need to ensure students have regular access to support and enquiries are responded to within the agreed SLAs. You will need to ensure the relevant records and systems are updated accurately and timely and will be providing high quality customer service delivery throughout the student life cycle. 

ROLE and RESPONSIBILITIES:

  • Support students and assist with their student finance application before, during and after enrolment by providing prompt and accurate advice to their enquiries. 
  • Assist students in making their applications to Student Finance via online or paper application forms.
  • Manage all Student Finance aspects of the admission processes related to undergraduate and postgraduate recruitment. 
  • Coordinate with the relevant departments to resolve student's queries and liaise with external partners and stakeholders to resolve student queries. 
  • Respond to student's queries via email and SysAid ticketing system
  • Offer advice to students, colleagues and partners in accordance with GBS policies and procedures relating to all aspects of student finance, charging and liability.
  • Be competent and proficient to offer advice on current funding regulations and compliance to ensure students are accurately informed of funding implications
  • Provide in person assistance to students at service desks, communicate through various means and channels as required to provide assistance and guidance
  • Attend enrolment sessions and complete relevant financial processes
  • Become proficient in GBS systems and software relevant to the role
  • Liaise and collaborate with all GBS student facing teams to provide a seamless student service  

ESSENTIAL SKILLS and EXPERIENCE:

  • Experience working in finance operations or customer service 
  • A high degree of computer literacy (particularly Microsoft Office applications)
  • Effective time management and planning 
  • Ability to work independently and as part of a team 
  • Excellent written and verbal communication skills
  • Strong decision making and problem-solving skills
     

DESIRABLE SKILLS and EXPERIENCE:

  • Student experience and working knowledge of HEI sector
  • Degree level qualification
  • HEI finance experience
     

OTHER INFORMATION:

The Finance Support Officer will also be expected to demonstrate their commitment:

  • to GBS values and regulations, including equal opportunities policy. 
  • to GBS's Social, Economic and Environmental responsibilities and minimise environmental impact in the performance of the role and actively contribute to the delivery of GBS's Environmental Policy. 
  • to their Health and Safety responsibilities to ensure their contribution to a safe and secure working environment for staff, students, and other visitors to the campus.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned.

  • Chartered Financial Planner

    2 weeks ago

    London, Greater London, United Kingdom Financial Divisions Full time £50,000 - £150,000 per year

    OUTSTANDING OPPORTUNITYSelf-employed Financial Adviser with a financial draw/supportIdeally Chartered or working towards itIFA, restricted or banking backgrounds are welcomedUncapped earnings potential with periodic capital eventsAs a successful self-employed Financial Adviser, you will always earn far more than you would be able to in an employed Adviser...

  • Financial Advisor

    2 weeks ago

    London, Greater London, United Kingdom Owl Financial Full time £25,000 - £60,000 per year

    Frustrated? Bored? Ready for a career change? More money. Own Hours. Uncapped Earnings.Protection Adviser (Self-Employed)Potential commission earnings c. £25-£60,000 per annumProtection Adviser (Self-Employed)Our client is now recruiting ambitious and dedicated people to join their expanding team of Protection Advisers.What can they offer you?• All your...

  • Equity Front Office Application and Connectivity Support

    1 week ago

    London, Greater London, United Kingdom Jefferies Financial Group Full time £40,000 - £80,000 per year

    DescriptionJob Description:Experienced Support professional required for Equities Front Office Connectivity team.  The role will focus on Level 1 & 2 trade floor support of electronic trading platforms in EMEA, as well as furthering the business aims with selective code development and deployment.The role will include validating business requirements...

  • Financial Analyst Intern

    1 week ago

    London, Greater London, United Kingdom E2T Financial Group Full time £25,000 - £35,000 per year

    About UsFinancial Group is a London-based proprietary trading firm specializing in financial market research, strategy development, and professional training. We offer students a structured environment to explore careers in finance and gain meaningful, hands-on experience in trading and analysis.Internship OverviewWe are looking for Financial Analyst...

  • Financial Crime Associate

    1 day ago

    London, Greater London, United Kingdom Financial Conduct Authority Full time

    Division: Supervision, Policy and CompetitionDepartment: Financial Crime Market InterventionSalary: National (Edinburgh and Leeds) ranging from £43,100 to £51,700 and London from £47,300 to £57,000 (salary offered will be based on skills and experience)This role is graded as: AssociateYour recruitment contact is Riley Fox via Applications must be...

  • Financial Analyst Intern

    1 week ago

    London, Greater London, United Kingdom E2T Financial Group Full time £20,000 - £30,000 per year

    About UsFinancial Group is a London-based proprietary trading firm focused on market research, trading strategy development, and professional growth. We provide students with a structured environment to build practical skills and gain exposure to real financial market workflows.Internship OverviewWe are looking for Financial Analyst Interns to support our...

  • Financial Analyst Intern

    1 week ago

    London, Greater London, United Kingdom E2T Financial Group Full time £25,000 - £35,000 per year

    About UsFinancial Group is a proprietary trading firm based in London specializing in financial market research, trading strategies, and professional development. We offer students the opportunity to gain practical, real-world exposure to finance and trading through structured learning and hands-on experience.Internship OverviewWe are seeking Financial...

  • Financial Crime Officer

    2 weeks ago

    London, Greater London, United Kingdom Marsh McLennan Full time £40,000 - £80,000 per year

    We are looking for a proactive and dynamicFinancial Crime Officerto join theUK Marsh McLennan Financial Crime Team,at a time when the company is going through an exciting period of growth and change. The position can be based in eitherNorwich, LondonorYorkand is a hybrid role, with a minimum requirement of working at least three days a week in the office.The...

  • Financial Analyst Intern

    1 week ago

    London, Greater London, United Kingdom E2T Financial Group Full time £20,000 - £45,000 per year

    Role DescriptionProprietary Solutions is recruiting for a Student Financial Analyst to support our trading operations. This position is ideal for university students looking to build a verified track record in the financial sector while studying.Key ResponsibilitiesMonitoring global economic news and central bank policies.Assisting with the formulation of...

  • Financial Assessment Officer

    2 weeks ago

    London, Greater London, United Kingdom London Borough of Richmond upon Thames Full time £30,510 - £45,664 per year

    Salary Range: £30,510 - £45,564 per annum6 Months – SecondmentRichmond and Wandsworth CouncilAn opportunity has arisen for a Financial Assessment Officer to join the Financial Assessment Team within the Adult Social Care and Public Health Department.Residents of Richmond & Wandsworth Borough Councils who are in receipt of Adult Social Care services are...