IT Support Analyst

3 days ago

Barnet, Greater London, United Kingdom Storm IT Ltd Full time

Storm IT Ltd is a leading MSP based in New Barnet, dedicated to providing innovative IT Services and Solutions to their long standing client base. We are seeking a skilled 2nd Line Support Engineer to join their dynamic team and contribute to our continued success and growth in the industry.

As a 2nd Line Support Engineer, you will play a key role in ensuring the smooth operation of our IT systems and providing excellent technical support to our clients. This position involves a mix of user support, system administration, troubleshooting, basic networking and collaboration with other IT professionals remotely from our New Barnet office or onsite with the client.

Responsibilities:

· Provide technical support and assistance to employees on IT-related issues including hardware, software, and networking.

· Troubleshoot and resolve hardware and software problems in a timely manner.

· Perform system administration tasks such as user account management, Active Directory updates, and software installations.

· Monitor and maintain IT systems to ensure optimal performance and reliability.

· Collaborate with internal teams to implement IT solutions and improvements.

· Respond to and resolve support tickets efficiently.

· Document technical procedures and solutions for future reference.

· Assist in the setup and configuration of new IT equipment and software.

· Liaise with external vendors and service providers when necessary.

Requirements:

· Proven experience as a 2nd Line Support Engineer or similar role.

· Experience working for an MSP is advantageous.

· Solid understanding of IT systems, networking, and infrastructure.

· Hands-on experience with Windows operating systems, Active Directory, and Microsoft Office suites.

· Experience working across the Microsoft 365 (SharePoint, Teams, Office365,Intune & Entra ID).

· Experience with hardware troubleshooting and software installations.

· Excellent problem-solving skills and attention to detail from 1st to 2nd line level.

· Effective collaborator and communicator at all levels who uses their own initiative and shares skills

· Ability to work independently and as part of a team.

· Demonstrate professionalism and positivity to the team and end users by displaying good customer-facing practices

· Demonstrated ability to quickly learn new skills

· Working well under pressure, ability to prioritise work streams and refer on where required.

If you are a proactive and skilled 2nd Line Support Engineer looking for a new challenge with a reputable company in the New Barnet area, we encourage you to apply and join our talented team

Job Type: Full-time

Benefits:

  • Company events
  • Company pension
  • On-site parking

Ability to commute daily to office in New Barnet

Help desk Support: 3 years (preferred)

Driving Licence (required)

Authorised to work in United Kingdom

Work Location: In person

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