Office Administrator

Founded in 1988, Ashton House Nursery provide outdoor focused childcare for children aged between 0 and 5 years, as well as out-of-school clubs. Ashton House Nursery run forest school sessions in on-site woodlands at both Ashton Hayes and Frodsham sites where unrivalled, substantial natural space encourages children to explore nature and take risks in a safe environment, to further develop their resilience, self-belief and character. Ashton House are proud to provide children with a unique experience.

Ashton House Nursery are looking for an administrator to join their expanding office team, based in Frodsham. This is a full time position, working 37.5 hours over 5 days.

What does joining us as an Office Administrator look like?

Key duties and responsibilities include, but are not limited to:

1. Office & Administration

• Handle telephone, email, and in-person enquiries.
• Maintain organised filing systems.
• Prepare letters, forms, and nursery communications.
• Ensure confidentiality and compliance with data protection regulations.
• Update nursery management software with additional sessions, booking changes etc.
• Respond to enrolment enquiries, update waiting lists, and schedule nursery visits.
• Process registration forms, collect required documentation, and maintain accurate child records.

2. Financial & Billing

• Apply refunds, discounts, and adjustments to invoices accurately in line with nursery policies.

3. Funding Administration & Government Schemes

• Assist with all aspects of government-funded childcare places, including 9 month, 2-year-old, 3–4-year-old, and extended entitlement funding.
• Check parent eligibility codes, complete necessary verification checks, and ensure timely re-validation.
• Communicate with parents about funding options, eligibility criteria, and changes to entitlements.
• Maintain detailed records and ensure compliance with funding regulations and audit requirements.

4. Compliance, Policies & Reporting

• Maintain staff training records, DBS checks, and required certifications.
• Ensure dietary requirements are up to date and communicate with the kitchen and wider team to ensure compliance with our health and safety policies and procedures.

5. Staff Support & HR Administration

• Assist with recruitment tasks: advertising roles, scheduling interviews, collecting references.
• Coordinate inductions for new staff members.
• Track staff holidays, sickness, and training logs.

6. Resource & Supply Management

• Order and monitor supplies including stationery, cleaning materials, First Aid supplies and uniform.
• Manage inventory and liaise with suppliers for repairs and maintenance services.
• Ensure communal areas (office, reception) are organised and welcoming.

7. IT & Systems Management

• Troubleshoot simple IT issues and liaise with support providers when necessary.
• Update nursery management software and ensure accurate data input.
• Manage and monitor facial recognition systems for secure access, ensuring compliance with privacy laws and GDPR.

What skills and qualities are we looking for?

• A degree in administration, finance or related field is desirable
• Proficiency in MS office
• Strong written and verbal communication skills and excellent at engaging with customers and colleagues.
• Self motivated, proactive, and able to work independently as well as part of a team.
• Accurate, great attention to detail and thorough.
• A completer - great at finishing tasks.
• Able to take responsibility and make decisions.
• Self-motivated, calm and professional.
• A strong multi-tasker with excellent self-organisational skills. Able to organise and prioritise own work schedule.
• A positive 'can-do' mindset with a proactive and adaptable approach to handling tasks.
• Curious and eager to learn and develop new skills.
• Able to remain resilient when faced with challenging situations.
• Able to adapt to changes in systems, technology and processes.
• Strong analytical and problem-solving skills.

Benefits:

• Competitive salary
• 27 days holiday plus bank holidays (pro rata) and increasing with long-service
• Long-Service Awards
• Career opportunities from expanding operation
• Birthday treats
• Free uniform
• Regular Team Recognition Awards
• Team-wellbeing representatives
• Significantly discounted childcare
• Company pension
• Free on-site parking.

Job Types: Full-time, Part-time, Permanent

Pay: From £26,000.00 per year

Benefits:

• Company pension
• On-site parking

Work Location: In person