Technical Support

3 days ago

Ilkley LS PB, United Kingdom Orthotrac UK LTD Full time

Job Title: Orthobridge Technical Support & Conversion Specialist

Location: Ilkley, West Yorkshire (hybrid)

Job Type: Full-time, Permanent

About Us

360 Orthodontics (Orthobridge) are leading providers of practice management and digital imaging software for orthodontic and dental practices across the UK, Ireland and Australia We support hundreds of practices in running their business and delivering exceptional patient care, combining technical innovation with dedicated customer service.

Role Overview

We are seeking a proactive and technically capable Orthobridge Technical Support & Conversion Specialist to join our growing team. This multifaceted role blends second-line application support with hands-on technical and conversion responsibilities. You'll provide day-to-day support to clients, assist with front-end configuration, data conversions, and contribute to the ongoing improvement of our systems and processes.

Key Responsibilities

Technical Support & Client Service

  • Second line support from the Application Specialists to escalate support tickets
  • Triage, prioritise, and manage support requests in line with SLA targets.
  • Troubleshoot application and front-end issues using SQL, HTML, CSS, and browser developer tools.
  • Deliver outstanding customer service and clear communication throughout the support process.
  • Escalate complex or recurring issues to senior developers with detailed diagnostic information.
  • Collaborate with internal teams (development, training, and operations) to deliver reliable solutions.
  • Maintain accurate and detailed documentation for all support activity.

Conversion & Data Migration

  • Set up and manage initial conversion file structures and scripts on local Linux environments, ensuring adherence to naming conventions and version control practices.
  • Run and test data conversions in local, test, and live environments using Python, PostgreSQL, and AWS (S3).
  • Execute PostgreSQL queries and review CSV files to identify and resolve data inconsistencies.
  • Perform script amendments and updates to the Python codebase, in collaboration with the development team.

Required Skills & Experience

  • Working knowledge of SQL, HTML, and CSS.
  • Familiarity with Linux, and Git version control
  • Understanding of database concepts and data formats (CSV, JSON, XML).
  • Strong analytical and problem-solving skills.
  • Excellent verbal and written communication, with attention to detail.
  • Good understanding of application/software support processes.

Desirable Skills

  • Experience in 1st or 2nd line software/application support.
  • Exposure to Python scripting or data conversion processes.
  • Understanding of healthcare or practice management software systems.

Personal Attributes

  • Logical, methodical, and detail-oriented approach.
  • Self-motivated and eager to learn new technologies.
  • Team player with strong time management and prioritisation skills.
  • Committed to delivering excellent customer service and continuous improvement.

Benefits

  • Company pension
  • On-site parking
  • 21 days holiday plus bank holidays
  • Monday to Friday, day shift

Job Types: Full-time, Permanent

Pay: £25,000.00-£35,000.00 per year

Benefits:

  • Company pension
  • On-site parking
  • Work from home

Work Location: Hybrid remote in Ilkley LS29 8PB

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