Garden Centre Team Leader

4 days ago

Kelvedon Hatch, Essex, United Kingdom British Garden Centres Full time

Job Categories
Retail

Job Location:

Ongar Garden Centre , Langford Bridge, Kelvedon Hatch, Ongar CM15 0LB, UK

Full Time 30 Hours Per Week – Including Weekends
As one of our Team Leaders, your role will include providing great customer service, along with supporting the Manager and mentoring our retail customer advisors, ensuring all our customers receive a positive experience once they set foot in the department.

You will be working across the Centre being involved with planning and building all our seasonal changes.

You will have a positive "can do" attitude and be a skilled Supervisor driving the team through great standards and exemplary customer service

Responsible for the efficient operation of a quality service operation through supervisory and administrative work in the till department good plant knowledge. Must be fully flexible with weekend working. Will include early and late working shifts. Heavy lifting

What We Offer
Benefits include onsite car parking and staff discount at our Garden Centres and Restaurants as well as the Woodthorpe Leisure Park.

Skills Required
Excellent customer service.

Supervisory experience.

Able to work on one's own initiative.

Adhering to company policies.

Work well under pressure.

Good time management.

Professionalism and reliability.

Previous experience with social media and customer service

Previous experience with visual merchandising

Duties Will Include

  • Maximising sales and profitability of store.
  • Sales focused and accountable for providing great customer service.
  • Reliable and have a keen eye for detail around the customers experience in your department.
  • Ensuring the highest standards of merchandising and inventory control are maintained and liaising with suppliers when required.
  • Leading by example and be able to motivate the team.
  • Monitor employee productivity and provide constructive feedback and coaching.
  • Organise workflow and ensure that team members understand their duties and delegated tasks.
  • Receive complaints and resolve problems in a calm and confident manner.
  • Confidently communicate with external and internal customers.
  • Ensuring adherence to legal and company policies and procedures and undertake disciplinary actions if the need arises.

If you would like to join our family run business and bring your ideas and talents to our fast-growing company and forward-thinking team, we want to hear from you.

How To Apply
Please send your CVs to Helen Clay Centre Manager

Applications close Friday 26th December 2025
Due to the high volume of applications, if your application is successful, someone from the management team will be in touch with you, thank you

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