Senior Business Travel Consultant

At ALTOUR, we believe people are the driving force behind every meaningful connection - our clients' and our own. With more than 1,000 team members and a presence in over 80 countries, we are a globally recognized leader in corporate travel management and a proud division of Internova Travel Group, the highest-ranking American corporate travel management company (Business Travel News). 

Our mission is to manage the complexities of connecting people so they can represent their brands in the most impactful way possible. That same philosophy shapes our workplace culture, one that evolves, improves, and empowers our people to grow and thrive. 

We embrace innovation and leading-edge technology to create smarter, faster, and more tailored solutions - not just for our clients, but for each other. At ALTOUR, you'll be part of a collaborative, forward-thinking environment where your voice matters and your success is a shared journey. Click here for more information about Altour. 

JOB OVERVIEW

As a Senior Business Travel Consultant you will be responsible for managing and coordinating all aspects of business travel for our corporate clients. You will provide expert advice, handle complex travel arrangements, and ensure a smooth travel experience while optimising costs and maintaining compliance with corporate travel policies. 

KEY RESPONSIBILITIES

• Booking all aspects of business travel including flights, rail, hotel, car hire and taxi reservations.
• Issuing your own tickets, including exchanges and refunds.
• Responsible for handling the enquiry from start to finish, including searching for a range of fares (Cat35, clients route deals) and travel options and presenting these to the client.
• Exploring and researching everything from low-cost options through to round the world itineraries.
• Managing each booking, ensuring all client profile details are considered and any necessary visa requirements advised. 
• Respond to emails and calls within the clients SLA.
• Managing travel projects which could vary from individual reservations to large groups
• Maximising revenue opportunities for Altour  
• Offering alternative options to the client within their travel policy

REQUIREMENTS

• Knowledgeable on Sabre Native GDS is essential, must currently be using Sabre with minimum 5 years' experience
• Fares & Ticketing Level 1 & 2 (or equivalent experience) essential
• Knowledge of Evolvi and Trainline
• Knowledge of technology products, including Outlook, Word, Excel and Google Docs.
• Possess good geographical and product knowledge of destinations and airlines.
• Good organisational skills and excellent customer service & communicative abilities are essential.
• Flexible approach and desire to think 'outside of the box' to provide innovative travel solutions in times of increased stress for our clients.
• Must have a passion for travel and delivering service excellence
• Regular and dependable punctuality and attendance are required.

PAY AND BENEFITS

• 25 days annual leave entitlement plus public holidays
• 5% discretionary bonus based on Company performance
• Medicash Healthcare plan
• BUPA dental plan
• Life assurance
• Employee Assistance Programme
• Discounted travel promotions 

Many factors, such as years of experience, geographical location, budget etc. are considered when determining the starting rate of pay.  If the job posting indicates that the role is available for international candidate consideration, the salary range will be based on the local market for the country where the candidate would be working.

Internova Travel Group is an Equal Opportunity Employer. We make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, sexual orientation and gender identity or any other protected class.

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