Claims Handler

6 days ago


Northampton, Northamptonshire, United Kingdom Capio Recruitment Full time £37,500 - £45,000 per year

Job Title:
High-Value Injury Claims Handler

Location:
Northampton (Hybrid – 2 days office / 3 days home)

Salary:
£37,500–£45,000 DOE

Benefits:
Free parking, hybrid working (as provided)

About the Company:

A well-established defence-focused claims function within a respected national group, known for its strong culture, quality-first approach, and excellent internal progression. The team has grown significantly over recent years and now operates with the feel of a supportive, close-knit firm while benefiting from the resources of a larger organisation. Employees highlight the collaborative culture, welcoming environment, and emphasis on professional growth.

Role Summary:

This senior role sits within the pre-litigation injury team, managing a small but complex caseload of higher-value injury matters. You'll handle claims independently from cradle to grave, applying sound strategy and technical skill to progress files effectively. Working with a predominantly junior workforce, you'll play a key role in supporting and mentoring colleagues while enjoying a flexible hybrid model and a culture focused on quality over volume.

Key Responsibilities:


• Manage a caseload of injury claims valued over £100k: build technical expertise while working quality cases


• Progress files from cradle to grave: maintain autonomy and ownership of decision-making


• Provide guidance to junior colleagues: support team development and share best practice


• Work across pre-litigation teams: gain exposure to a wide range of claims work


• Engage confidently with clients and stakeholders: apply strategic thinking and communication skills

Requirements:


• Strong experience in high-value motor injury, EL or PL claims


• Ability to handle cases over £100k independently


• Confident working with junior teams and supporting others


• Comfortable managing a smaller, complex caseload with minimal supervision


• Solid understanding of claims strategy and industry trends

If this role isn't quite right, it's still worth speaking to one of our specialist team — we may be working on something that hasn't hit the market yet.

Related Job Titles:
Senior Injury Claims Handler, High-Value PI Handler, Complex Claims Specialist, Motor Injury Claims Handler, EL/PL Claims Handler



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